Senior Learning Experience Specialist - Install and Service

The Learning Experience Specialist - Installation and Service Instructor plays a key role in training people how to properly install and service Marvin products. You'll deliver top-quality training to dealers, sub-contractors, and Marvin employees through hands-on sessions, virtual training, and helping create training videos and materials. Training may happen at Marvin locations or at customer sites. This role works closely with others in a fast-moving environment and supports projects that make a real impact on the business.

Training Delivery

Knowledge in product installation, construction concepts, and product service topics meeting Marvin's standards for quality, safety, and customer satisfaction.
• Build trust with each audience by sharing practical, real-world examples and relation back to concepts being covered.
• Communicate clearly, be engaging, and create a positive learning environment across all training formats.
• Use a mix of classroom and hands-on learning to help people understand and apply concepts.
• Adjust your approach based on the participant group's experience, skill level, and engagement.
• Help maintain training equipment, materials, and spaces (windows, doors, tools, wall bucks, etc.).
• Work with the broader LX team to coordinate in-person training events.
• Assist in creating or updating training documentation whenever new topics or changes arise.

Business Awareness

• Clearly and confidently explain Marvin's products and services.
• Stay up-to-date on installation and service best practices and customer feedback.
• Keep informed about changes in the fenestration industry to ensure training stays relevant.
• Understand key metrics so training aligns with business goals.

Team Engagement

• Help create a collaborative learning culture and strengthen the reputation of Marvin's training programs.
• Serve as a subject-matter expert for installation and service topics.
• Provide feedback on training topics and materials based on what you observe in sessions.
• Build strong relationships with other departments to partner and consult on their training needs.

• Know Marvin products well and understand how they're installed and serviced.
• Learn quickly and retain technical information.
• Can follow Marvin's installation standards while finding creative, compliant solutions.
• Have experience leading training in various formats (large groups, small groups, virtual, video, etc.).
• Build strong, trust-based working relationships.
• Can adjust your message on the fly depending on the audience.
• Show good judgment, initiative, and an objective approach when recommending solutions.
• Work independently and with a sense of urgency.
• Influence others effectively when recommending training or process improvements.
• Use company tools, equipment, and resources responsibly.
• Are comfortable traveling 50% of the time or more.
• Can safely lift materials or equipment as needed.

• A relevant degree or equivalent experience.
• Professional certifications related to the work.
• Experience installing or servicing Marvin products (required).
• Experience in the fenestration industry (required).
• Background as a contractor or builder.
• Experience as a trainer, facilitator, or public speaker.

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of America's Top 20 Large Employers of 2024, according to an exclusive ranking by Forbes Magazine.

For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.

Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! A few unique offerings include:
- $300 annual wellbeing account to spend on whatever makes you happy + healthy
- Better Living Day! (a paid day off to go have some fun)
- $$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success
- Giving at Marvin - join coordinated volunteer opportunities
- Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship
When you belong to the Marvin team, it's all part of the package. Apply today!

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.