Case Worker

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

BASIC PURPOSE

The purpose of the Case Worker position is to provide comprehensive case management, care coordination, housing support, and life skills development services to individuals and families, supporting housing stability, health access, community integration, and sustained self-sufficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Conduct intake, assessment, and program eligibility determination for housing, tenancy, enhanced care management, and supportive services
2. Manage assigned cases for clients actively receiving services across housing navigation, tenancy support, care coordination, and day habilitation services
3. Conduct ongoing case management, coaching, and service coordination
4. Develop and implement individualized service and housing plans
5. Provide education on tenant roles, rights, responsibilities, and lease compliance
6. Conduct home visits, wellness checks, and habitability inspections as required
7. Liaise between participants and landlords to assist with communication, issues, and dispute resolution
8. Engage and build relationships with landlords and community partners
9. Assist participants with housing stabilization, recertification, and tenancy sustainment
10. Develop and maintain housing inventory and resource data
11. Provide transportation for housing, service navigation, and medical appointments as needed
12. Coordinate medical, behavioral health, and supportive service referrals in collaboration with contracted managed care plans and community providers
13. Advocate on behalf of participants with external agencies and service systems
14. Support participants in developing daily living skills, community engagement, and self-sufficiency
15. Participate in weekly case conference meetings and collaborative partnerships
16. Participate in program, agency, and required trainings as assigned
17. Maintain accurate, timely, and complete participant records in designated information management systems and generate reports as requested
18. Maintain and execute confidential information in compliance with HIPPA and agency standards
19. Maintain a highly detailed and organized filing system
20. Ensure service delivery utilizes trauma-informed care, harm reduction, housing first, and person-centered practices
21. Check and respond to emails and voicemails on a regular basis
22. Adhere strictly to confidentiality and ethical standards
23. Other duties as assigned

KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS REQUIREMENTS

1. Minimum two (2) years of social service, case management, housing, healthcare, or related experience preferred
2. Ability to speak and write the English language at a high and professional level
3. High degree of confidentiality and professionalism
4. Computer literate in a Windows environment (Microsoft Office, Publisher, Excel, Access, and Outlook preferred)
5. Excellent written and verbal communication skills
6. Excellent and professional telephone etiquette and presence
7. Strong organizational and documentation skills
8. Demonstrated ability to manage time effectively, prioritize tasks, and handle multiple responsibilities

CERTIFICATES, LICENSES, REGISTRATIONS

1. Associate's degree in Social Work, Human Services, Business Administration, Healthcare Administration, or related field preferred, or equivalent experience
2. Must possess a valid California Class C Driver License and ability to drive a Salvation Army vehicle
3. Must be 21 years or older
4. Complete The Salvation Army vehicle course training

PHYSICAL REQUIREMENTS:

1. Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
2. Ability to grasp, push, and/or pull objects
3. Ability to reach overhead
4. Ability to operate telephone
5. Ability to lift up to 25-40 lbs.
6. Ability to operate a computer
7. Ability to process written, visual, and/or verbal information
8. Ability to operate basic office equipment and tools including PC, fax machine, telephone, calculator, copier, and printer

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed would not result in undue hardship