Customer Service Rep

Customer Service Rep

About the Role:

As a Customer Service Representative, your primary responsibility is to perform data entry tasks to update automated records and ensure the accuracy of work. You will be responsible for batching documents, keying data from source documents, and verifying the correctness of entries in a timely and efficient manner.

Essential Job Responsibilities:

• Batch documents and organize them for data entry processing.
• Enter data from source documents into automated systems accurately and efficiently.
• Prioritize work tasks based on processing schedules and client expectations, ensuring timely completion.
• Perform verification tasks as required, checking for accuracy and identifying errors.
• Make corrective entries as indicated by verification results or other warnings.
• Troubleshoot data problems as needed, escalating issues to supervisors when necessary.
• Operate peripheral equipment as part of the data entry process.
• Assist in the development of production formats and keying procedures, contributing to process improvement efforts.
• Maintain a high level of safety awareness and promptly report potential hazards to supervisors.
• Adhere to security and privacy policies, standards, and guidelines to protect company and customer information.
• Perform other duties as assigned by supervisors, demonstrating flexibility and adaptability in task execution.
• Work in various environments, including office settings, computer rooms, production floors, warehouses, and shipping/receiving areas, with occasional exposure to environmental factors like dust, dirt, toner, and ink.
• Engage in repetitive motion activities such as twisting, bending, climbing, and lifting, with the ability to lift up to 25 lbs. frequently.

This position will be cross trained with additional departments:

Guest Services work will include the following:

• Maintaining cleanliness in hoteling workstations and offices
• Stocking the break area with refreshments and general supplies
• Conference room set-ups and support
• Taking inventory of office and pantry supplies

Mail Services tasks will include:

• Checking in/out accountable mail
• Sending package reminder emails
• Assisting customers in the mailroom

Reprographics work will include:

• Printing customer requests
• Scanning documents

Qualifications and Requirements:

• Minimum of 1-year customer service-related experience
• High School diploma or equivalent (GED)
• Ability to interact with the end-user in a professional manner, with a sense of urgency.
• Excellent communication skills, both verbal and written
• Ability to effectively work individually or in a team environment.
• Competency in performing multiple functional tasks.
• Ability to meet employer's attendance policy.
• Lifting to 50 pounds
• Ability to stand, sit and/or walk for long periods of time with or without accommodations.
• Working in the following areas: guest services, mail, reprographics (printing and scanning), and other tasks including conference room set-up, maintaining cleanliness in offices and workstations, and stocking break areas.
• Other tasks as needed.

"The pay range for this position starts at $19/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."

XBP Global is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, creed, religion, national origin, ancestry, citizenship status, age, disability, sex/gender, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

EOE/Minorities/Females/Veterans/Disabled