Patient Relations Specialist (HCG)

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The Patient Relations Specialist serves as a liaison between patients, family members, and the health care team members to enhance communication and patient/family satisfaction by identifying and resolving concerns expressed by patients and families. Makes contact with patients and family to answers questions, follow-up on concerns and provide information. Coordinates multidisciplinary review of expressed concerns and composes written follow up to be shared with patient/family as indicated. Acts to strengthen the hospital's commitment that each patient receives, in a compassionate manner, all services and care to which they are entitled. Possesses superior customer service skills/interpersonal interactions; ability to handle difficult and angry people constructively; confident with interacting with physicians/senior leadership; ability to stay resilient while navigating uncomfortable situations and facilitating difficult conversations.

Salary Range: Minimum 22.33/hour - Maximum 36.86/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.