Account Manager Leader - New York, NY and Norwalk, CT

Are you a client service leader within the property casualty insurance segment who enjoys leading people and establishing relationships? This could be an outstanding role for you!

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like:

As an Account Manager Leader, you are responsible for leading talent development for the Account Manager population. Helping team members achieve their individual goals through leadership, role modeling, coaching, mentoring, training, and engagement. An example of your day-to-day may be:

• 50% or more of your time leading local Account Manager population including training and development, identifying efforts to standardize work, ensuring activities are performed by the right group, and managing capacity across the team
• 30% or more of your time supporting a book of business/assigned that service general risk-based client accounts
• Up to 10% collaborating with regional and national Account Manager Leadership
• Up to 10% supporting local initiatives alongside Account Executive and Office Leaders

How this opportunity is different:

• Collaborate with Account Manager Leaders/staff, Account Management team, and Client Service Delivery Leaders to establish clear roles, responsibilities, and performance expectations within the team.
• Demonstrate the capacity model and Account Manager best practices to improve the efficiency of the Account Portfolio under your leadership; focus on continuous improvement and the operational efficiency of your team in support of the office-based teams; enable effective onboarding and handling of net new clients and the expansion of our relationships with existing clients.
• Monitor clients' satisfaction, including both internal and external clients.
• Monitor performance and suggests changes in Account Manager assignments and the composition of service teams as appropriate working closely with the Account Executive leader and CSDL.
• Work with CSDL and Account Executive Leader on succession planning for key clients, and Account Manager recruiting and talent pipeline
• Collect meaningful multi-rater feedback for use in the performance management process; swiftly handles any instances of underperformance within the Account Specialist team and advocates for those Account Managers looking for Account Executive opportunities.
• Work on region and national client service delivery initiatives to ensure efficiency and build standard processes.
• Educate assigned Account Managers by leveraging training plans in client management, risk management, insurer interface, and Aon resources and processes. Ensures tools are understood and used.
• Ensure Account Managers understand their career opportunities and encourage movement where possible.
• Work to monitor and increase colleague engagement on the team, including effective utilization of Smart Working strategies to build team culture and collaboration.

Skills and experience that will lead to success:

• 5+ years of Commercial Insurance experience, project management, and leadership.
• Recent management experience with direct reports.
• Strong desire to lead a team and work alongside local colleagues and regional/national leadership.
• Has experience with, or a strong desire to cultivate colleague engagement with the team, including effective strategies to build team culture and collaboration.
• Experience with recruiting and managing talent pipeline. Collecting meaningful feedback for use in the performance management process.
• Ability to monitor clients' satisfaction, including both internal and external clients.

Education:

• Valid Property and Casualty Insurance License is strongly preferred
• With no license, must obtain P&C license within 120 days of start date
• Bachelor's degree or equivalent years of work experience

Pay Transparency Laws:

The target salary range for this position is$90,000 - $115,000(US Dollar) annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

A summary of all the benefits offered for this position:

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts,employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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