Generative AI Solutions & Enablement Specialist, Commercial

Job Title:
Generative AI Solutions & Enablement Specialist (Commercial)
Location:
Davidson, NC

About Us:

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial

productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial

manufacturing

, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Responsibilities:

• Serve as Ingersoll Rand's enterprise-wide thought leader for Gen AI solutions and enablement in these functions: Customer Experience, Demand Generation/Marketing, Sales, and Product Management.
• Lead the enterprise-wide network of AI Champions within these function(s), specifically:
• Manage the functional SharePoint site and roster of members; recruiting new members as employees exit, new businesses are added via acquisition, etc. with the goal of expanding the community over time
• Meet regularly with functional Champions to ensure alignment and support ongoing work
• Moderate community discussions/chats and maintain engagement through active posting of new content
• Create and maintain an archive of function-specific content and resources (articles, links, websites, videos, etc.)
• Develop and manage prioritized list of challenges/ideas against which to apply Gen AI
• Establish and measure KPIs that will be used to measure success for AI implementation within the function
• Serve as on-demand resource for members of functional community as they have questions, concerns, and ideas
• Connect individual AI Champions and community members to share solutions, ideas, etc.
• Write up (with owner) and communicate success stories, making these available for use in internal and external enterprise-wide communications (e.g., Global Town Hall events, Investor Day meeting, etc.)
• Directly own and support the development and implementation of all AI agents (internally built or externally sourced) for the function:
• Recommend solutions for inbound challenges and opportunities raised by the AI Champions
• Personally develop basic agents using Microsoft Copilot Studio, Snowflake Intelligence, etc.
• Serve as an intermediary between functional AI Champions and third-party agencies developing agents on IR's behalf (e.g., TCS, Birlasoft)
• Actively seek out and test third-party solutions that address needs of the functional team; vet and maintain list of approved third party tools for use by the functional champions, e.g. Scribe or Github Copilot
• Liaise with AI CoE members (including workplace AI lead, CISO/cybersecurity lead) to ensure all agents/apps follow governance protocols for safety and security prior to posting for community use
• Ensure ethical and compliant use of AI by following governance standards and organizational policies
• Lead workflow mapping and process improvement plans for relevant enterprise-level workstream transformation projects
• Follow standard work for workstream transformation if/when supporting a designated "enterprise transformation" process
• Engage directly with customers of the processes (external customers or internal users) to understand their specific "jobs to be done" and most critical outcomes from the workstream; ensure we are working "customer-back" and not "technology-first"
• Create process flow or value stream maps for key workflows, identifying areas to be eliminated, improved, automated, replaced, etc.
• Work closely with AI Tech Lead(s) to design and implement future state workstreams to positively impact KPIs (e.g., response time, cost, revenue)

Requirements:

• Bachelor's degree in related discipline.
• 2+ years of experience working in related role.
• Familiarity with Generative AI solutions, tools, and capabilities.
• Willingness to travel 10-20%, including internationally.

Core Competencies:

• High level of intellectual curiosity.
• Excellent analytical, problem solving, and communication skills.
• Ability to work across functions, regions, and seniority levels to drive enterprise-wide change.

Preferences:

• Experience leading change management or new technology introduction projects.

Travel & Work Arrangements/Requirements:

• Hybrid.

What We Offer:

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.