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Bilingual Financial Services Representative

TEKsystems
$25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Tempe
Feb 22, 2026
Bilingual Customer Service Representative - Financial Services Location: Tempe, AZ (Onsite) Pay Rate: Up to $25.00/hour Schedule: Monday-Friday Shift Options: 7:30 AM - 4:30 PM or 8:00 AM - 5:00 PM Work Environment: Modern, professional office setting About the Role We are seeking a Bilingual Customer Service Representative with experience or strong knowledge in financial services, banking, or payment processing to join our growing team. This role is ideal for a customerfocused professional who takes pride in delivering highquality service, building rapport, and resolving financial inquiries with accuracy and professionalism. While this position does not involve extremely high call volume, it does require confidence and excellence in handling customer conversations related to financial transactions and account inquiries. Key Responsibilities * Provide exceptional customer support via phone, email, and ticketing system (Freshdesk) * Respond to customer inquiries related to statements, fees, transactions, and general account questions * Accurately gather and verify customer information to resolve issues efficiently * Educate customers on processes and policies to reduce repeat inquiries * Maintain professionalism and empathy when assisting customers with sensitive financial matters * Meet individual service quality and performance expectations * Appropriately escalate or transfer inquiries to internal departments when needed * Document customer interactions clearly and accurately within internal systems Required Qualifications * Bilingual proficiency (fluent in Spanish) * Minimum 2 years of customer service or call center experience * Prior experience or working knowledge in banking, financial services, or payment processing * Strong verbal and written communication skills * Demonstrated ability to handle demanding customers with patience and professionalism * High attention to detail and commitment to data accuracy * Comfortable working in a fastpaced, deadlinedriven environment Preferred Skills & Experience * Inbound call center experience within a financial or payments environment * Experience using ticketing systems such as Freshdesk * Familiarity with customer account research and transaction support * Strong problemsolving and deescalation skills * Resultsdriven mindset with a focus on customer satisfaction Why Join Us * Competitive hourly pay up to $25.00 * Stable Monday-Friday schedule with no weekends * Modern office environment in Tempe, AZ * Opportunity to grow within the financial and payment processing industry * Collaborative, professional team culture Job Type & Location This is a Contract to Hire position based out of Tempe, AZ. Pay and BenefitsThe pay range for this position is $25.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Tempe,AZ. Application DeadlineThis position is anticipated to close on Feb 27, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.