Revenue Cycle Medical Billing Claim Prep & File Call Center

Location: Remote or On-Site

Hourly Pay: $16

This position is bonus eligible

Work Schedule: Full-Time, 40 hrs/wk, M-F 8am-5pm Central

JOB SUMMARY

The Medical Billing Revenue Cycle Claim Prep and File Call Team Representative:

• Works with patients and patients' families to verify demographics and insurances including health insurance, first party coverage, and third-party liability.
• Updates patient transport records when updated information.
• Assists patients by answering pre-billing questions.
• Works with team members to meet team goals and deadlines.

ESSENTIALFUNCTIONS/DUTIES

• Managing inbound and outbound call volume
• Identifying patients' needs, clarifying information, and researching issues to provide solutions
• Processing mail
• Skip Tracing

QUALIFICATIONS

Required Experience:

• Minimum of one (1) year experience in a call center environment
• Excellent customer service skills
• Ability to work Independently and as an active member of a team
• Knowledge and experience of computers and related technology at an intermediate level
• Customer focus and adaptability to different personality types
• Professional verbal and written skills
• Ability to multitask, set priorities, and manage time

Preferred Experience:

• Minimum of one (1) year working in a customer service position

Preferred Education:

• High school diploma
• GED
• Or significant, relevant work experience

Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you'll embark in meaningful work that will make an impact on you and the customers we serve. View our employees' stories on how we provide care to the world at www.AtaMomentsNotice.com.