Customer Care Specialist

Now hiring Customer Care Specialist

Location Eden Prairie, MN

Pay Rate: $20.00 per hour

Shift: 8:30 AM - 5:00 PM CST

Find more than a Customer Care Specialist job with Staffmark - find a team that values your time, talent, and potential.

Looking for a Customer Care Specialist job where you're more than just a number on a clipboard? Here's the deal: we're hiring dependable team members who keep everything running - and we know the work doesn't happen without you.

The day begins. You step in with purpose.

Here's what it takes to succeed with us.

• Associate's degree or equivalent experience
• 2+ years customer service experience or equivalent
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and Salesforce
• Strong problem-solving, organizational, and troubleshooting skills
• Excellent verbal, written, and interpersonal communication skills
• Ability to remain professional with challenging customer interactions
• Able to handle confidential information
• Ability to sit, stand, walk, bend, squat, kneel, climb, twist, balance, reach, and perform repetitive tasks as needed
• Process yearbook agreements, update bookings, and create/activate Yearbook APOs
• Maintain accurate records and support ongoing yearbook processes
• Provide prompt customer support via phone, chat, and Salesforce
• Assist with website navigation and troubleshoot technical issues
• Resolve inquiries and complaints, following up to ensure resolution
• Collaborate with sales, design, operations, and manufacturing teams
• Support yearbook advisers through production, addressing quality and delivery concerns
• Participate in process improvements and stay current on system updates and policies

Why This Role?

Because you deserve more than just another job. Here's what's in it for you:

• Solid Weekly Pay - Direct deposit or payment card, your choice.
• Real Benefits - Medical, dental, and vision to keep you (and your family) covered.
• Future-Proof - Optional 401(k) so you can plan ahead while you lift today.

Don't Take It from Us. Ask Tom.

"They are so patient, one of the best agencies I have worked for in 10 years." - Tom, Staffmark Associate

Join a Team That Works for You

At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, anHR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.

With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.

Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.