New

Visitor Services Assistant Director

University of Georgia

retirement plan

United States, Georgia, Athens

Feb 19, 2026

Posting Details

Posting Number	S14737P
Working Title	Visitor Services Assistant Director
Department	PSO-State Botanic Garden of GA
About the University of Georgia	Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
About the College/Unit/Department
College/Unit/Department website	https://botgarden.uga.edu/
Posting Type	External
Retirement Plan	TRS or ORP
Employment Type	Employee
Benefits Eligibility	Benefits Eligible
Full/Part time	Full Time
Work Schedule
Additional Schedule Information	40 hours a week Monday to Friday with rotating Saturday Duty once a month.
Advertised Salary	Commensurate with Experience
Posting Date	02/19/2026
Open until filled	Yes
Closing Date
Proposed Starting Date	03/23/2026
Special Instructions to Applicants
Location of Vacancy	Athens Area
EEO Policy Statement	The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu).
USG Core Values Statement	The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Position Information

Classification Title	Sales Professional III
FLSA	Exempt
FTE	1.00
Minimum Qualifications	Bachelor's degree in a related field or equivalent and 5 years of professional experience
Preferred Qualifications
Position Summary	Oversee and manage Visitor Services, which include rental venues, rental implementation, and volunteer programs at the State Botanical Garden of Georgia. Job duties include coordinating the scheduling, contracting and business aspects of rentals and visitor services, supervising volunteer program and visitor services staff, of visitor services. This position manages the Visitor Services Manager and collaborates closely with the Special Events Manager on rental and event planning and implementation. The position also works in collaboration with the Assistant Director of Operations to ensure safety & security, maintenance, cleaning, and AV needs for rentals are met, as well as working with the Communication Manager on marketing the 8 SBG rental venues. The Assistant Director of Visitor Services works closely with the finance team to track rental contracts, payments, and return of damage deposits. They will develop and present budgeting and projecting to meet strategic objectives. This position reports to the Associate Director of Administration and Visitor Services.
Knowledge, Skills, Abilities and/or Competencies	Managing budgets, venue logistics, and contracting rentals. Basic knowledge of venue, rental, and volunteer programs. improving rental and volunteer experiences. Training skills to increase staff's ability to provide excellent customer service. Detail-oriented. Able to create new systems, processes, and track annual planning Skills in Microsoft systems, including Teams, Excel, and Word. Ability to manage scheduling and customer service situations. Knowledge of UGA procurement and business systems preferred. Managing and motivating staff who directly report and work across departments
Physical Demands	Sitting for extended periods. Lifting objects up to 50 pounds. Walking visitors on venue and rental tours.
Is driving a responsibility of this position?	Yes
Is this a Position of Trust?	Yes
Does this position have operation, access, or control of financial resources?	Yes
Does this position require a P-Card?	Yes
Is having a P-Card an essential function of this position?	Yes
Does this position have direct interaction or care of children under the age of 18 or direct patient care?	No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)	Yes
Credit and P-Card policy	Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy	Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Manage rentals, scheduling, and logistics of the SBG rental business.

This includes oversee and manage the scheduling, logistics, troubleshooting, contracting and ensuring revenue growth of the SBG Rental Business. The position manages the rental growth of 8 venues, including:

Manage external paid, internal rentals, rental tours, rental scheduling, contracting, payments & refunds through a rental digital platform.
Coordinate external vendors and contractor performance and payments
Close the rental sale after the rental tour that includes the completion of contracting and initial deposits. Follow up on final payments prior to rental dates.
Grow the overall number of paid rentals, generating an increased annual rental stream.
Implement annual rental venue market analysis that ensures SBG rental pricing keeps up with market rates.
Direct weekly rental coordination and planning meetings in close collaboration with the team who are responsible for event and rental planning and implementation.
Manage the rental digital platform, to ensure data is accurate, providing updates across SBG Departments, include internal venue usage for programs, and provide monthly data analysis.
Coordinate the approved vendor list ensuring caterers follow registration and present Cover of Insurance and liquor licenses. Includes tracking receipt of and growth of the catering surcharge revenue.
Collaborate with the finance team to verify that payments, damage deposit returns, and UGA payment transfers are accurate and timely.
Manage the rental procurement and PCard.
Manage budgeting and financial projecting for rental revenues.

Percentage of time

Duties/Responsibilities

Management of the Visitor Services team:

Manage the Visitor Services Manager to meet program needs for growing SBG visitors.
Supervise part time Customer Service Assistant. As well as direct supervision of the Visitor Services Manager and Volunteer Coordinator.
Direct weekend duty coverage to ensure rental tours and SBG safety & security are covered.
Manage Volunteer & Tours Coordinator to ensure volunteers and staffing schedules meet all of the Visitor Center shifts and needs.
Ensure volunteer onboarding and training are implemented according to policy & procedures.
Develop and implement an annual volunteer program plan that increases the number of active volunteers, increases volunteer diversity, and provides a positive volunteer experience.
Grow visitor tours with a steady increase in the quantity of tours and revenue generated.

Percentage of time

Duties/Responsibilities

Team leadership responsibilities:

Develop and manage the SBG Rental Annual Plan that demonstrates strategic growth.
Coordinate Rental scheduling, contracting, and revenue generated by rentals.
Participate in hiring committees to identify the best fit and skills for Visitor Services and across SBG units.
Identify and implement capacity-building sessions with all SBG staff to consistently improve rental experiences.
Participate in safety and security working groups to consistently update and implement plans and tools.
Other duties as assigned by the Associate Director of Administration and Visitor Services.

Percentage of time