Digital Product Manager, Sales Cloud

PPG Digital team is leading PPG and the coatings industry through an evolution in PPG's business strategies and structure - to capture opportunities enabled by digital technologies and provide amazing customer experiences while unlocking new revenue streams and reaching new customers.

PPG is looking for a Digital Product Manager, CRM Sales Cloud in the context of Salesforce Sales Cloud. As the Digital Product Manager, CRM Sales Cloud, you will play a pivotal role in shaping and executing our strategy to optimize customer engagement, retention, and acquisition. In order to unlock financial impact, you will lead a cross functional, cross business unit team through delivery of Salesforce Sales Cloud. You will collaborate closely with cross-functional teams including Marketing, Sales, Commercial Excellence, and IT to drive the development, implementation, and process improvement of CRM solutions. This is a role will require 20-30% travel. It is based in Pittsburgh, PA and you will report to the Group Product Manager, CRM.

Key Responsibilities

• Scale Salesforce Sales Cloud globally across PPG's Strategic Business Units and regions, with a focus on negotiating trade-offs to achieve as much standardization as possible while meeting business objectives.
• Define and prioritize the product roadmap, considering customer needs, competitive landscape, and business objectives.
• Collaborate cross-functionally with Marketing, Operations, Sales, Commercial Excellence, and IT teams to ensure alignment and successful execution of initiatives.
• Work closely with stakeholders to gather and prioritize requirements, translating them into actionable product features and enhancements.
• Oversee the end-to-end product development lifecycle, from ideation and design to development, testing, and release.
• Define and monitor key performance metrics to assess product performance, identify areas for improvement, and drive optimization efforts.
• Stay abreast of industry trends, competitor offerings, and emerging technologies to inform product strategy and decision-making.
• Leverage customer feedback, data analysis, and market research to gain insights into customer needs and preferences, informing product enhancements and innovations.
• Effectively communicate product plans, progress, and updates to internal stakeholders, executive leadership, and external partners as needed.

Qualifications

• Bachelor's degree in Business, Information Technology, or a related field (or equivalent experience).
• 3+ years of hands-on experience with Salesforce Sales Cloud as a Product Manager, Administrator, or Consultant.
• Salesforce certifications (e.g., Salesforce Administrator, Sales Cloud Consultant) strongly preferred.
• Proven track record of managing Salesforce projects and delivering measurable business outcomes.
• Strong understanding of sales processes, metrics, and best practices.
• Experience with Agile and/or Scrum methodologies.

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About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process. T

As faixas salariais e os beneficios da PPG podem variar de acordo com o local, o que nos permite remunerar os funcionarios de forma competitiva em mercados regionais diferentes. A PPG considera varios fatores na tomada de decisoes sobre remuneracao, incluindo, entre outros, conjuntos de habilidades, experiencia e treinamento, qualificacoes e educacao, licencas e certificacoes, alem de outras necessidades organizacionais. Ha outros incentivos que podem ser incluidos.

Nossos programas de beneficios para funcionarios sao planejados com foco no bem-estar e na saude de nossos funcionarios. Todas as coberturas e beneficios de seguro seguirao os termos e condicoes dos planos e respectivos documentos de governanca.