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Customer Service Representative//Call Center Agent

22nd Century Technologies, Inc.
$20.00/hour - without benefits
United States, Virginia, Richmond
Feb 17, 2026
Job Title: Customer Service Representative / Call Center Agent Location: Richmond, VA 23230 Duration: 6 months Pay Rae: $20.00 on W2 Job Description: The department is looking for a detail-oriented and customer-focused Call Center Representative to assist Vital Records customers with inquiries related to birth, death, marriage, and divorce certificates. This role requires handling a high volume of calls, providing clear and accurate information, and ensuring efficient resolution of customer concerns. This role requires prior call center experience-general phone-based customer service experience alone is not sufficient. Required Skills: Previous experience working in a high-volume call center environment. Strong ability to learn quickly and adapt to new processes. Experience working with confidential information. Excellent computer skills and proficiency in relevant systems. High attention to detail and accuracy in data handling.