Security Officer - Welcome Center Desk

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Welcome Center Desk in Chicago, IL, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As a Front Desk Officer at a busy retail mall location, you will welcome visitors, manage access and/or badges, monitor cameras and alarms, and serve as a calm first point of contact for security-related questions. You will help to deter incidents through high-visibility presence, clear communication with tenants and store teams, and accurate report writing. At Allied Universal, you will grow with a caring culture built on integrity, teamwork, and innovation.

Position Type: Full Time

Pay Rate: $19.00 / Hour

Job Schedule:

Why Join Us:

Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service to clients, tenants, and visitors at the front desk by following security-related procedures, site-specific policies, and when appropriate, emergency response activities.
• Control access by greeting and screening visitors, issuing visitor credentials, confirming appointments, and directing guests and/or vendors to the proper retail or mall location.
• Monitor and respond to alarms, radio traffic, and camera feeds as assigned, and report unusual activity to management in a calm, problem-solving manner.
• Receive and document incidents, requests, and service calls, complete shift activity reports, and communicate updates to on-site personnel and/or local authorities when needed.
• Support loss prevention and customer assistance efforts by maintaining a visible front desk presence, answering questions, and helping to deter unwanted activity through observation and timely reporting.

Minimum Requirements:

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.