Dental Office Coordinator

Dental Office Coordinator
West Bank Pediatrics Clinic

The Dental Office Coordinator is responsible for maintaining a welcoming and comfortable environment for patients in the Pediatric Dental Clinic. This position provides exceptional customer service to patients both in person and over the phone related to scheduling, billing, and general support. They serve as the main contact for patient billing and insurance questions. They collaborate with providers and clinic staff to provide patients with a seamless experience in the clinic. This is a full-time (40 hours) position that works on-site at the Pediatric Dental Clinic (701 25th Ave. S, Minneapolis, MN)

The hours for this position are 7:45am - 4:15pm

Job Responsibilities:

Coordinates all Patient Billing for the Clinic 50%

• Takes responsibility for financial management of areas specifically delegated by Clinic Manager, including uninsured patients.
• Consults with patients on treatment plans, insurance, copays, deductibles, patient payments that meet the Clinic guidelines.
• Matches payments to patients' treatment plan
• Answer patient questions regarding proposed treatment plans, billing, and scheduling
• Accurately receive patient payments following established protocol
• Run financial reports to perform QA checks and reconcile business transactions
• Reviews account status of patients prior to appointment and follows up accordingly

Customer Service/Scheduling 50%

• Creates a welcoming and friendly clinic environment by greeting patients, visitors, and guests entering the clinic
• Ensures patient waiting area is clean throughout the day
• Answers clinic phones and assists patients with scheduling requests, general inquiries, and billing/payment questions
• Monitors clinic voicemail and responds to patients in a timely fashion
• Reviews the daily clinic schedule for accuracy
• Arranges accommodations and interpreter services for patients
• Completes the patient check in process ensuring all designated critical information is reviewed and updated
• Completes the patient check out process including scheduling follow up appointments and collecting payments as needed

Required:

• High School Diploma plus 4 years of general accounts transaction experience
• Excellent oral and written communication skills
• Experience working with diverse populations
• Experience answering phones in a high volume setting
• Consistent and reliable attendance

Preferred:

• Prior experience working in a clinical setting
• Experience scheduling patient appointments
• Knowledge of insurance and billing procedures in a medical/dental setting

Pay Range: $24.14 - $35.11 per hour; depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

While our salary ranges provide a framework, it is important to note that most of the time, the initial pay may not reach the maximum of the range. This approach ensures that compensation reflects the value and unique contributions of each candidate while maintaining equity within our organization. As part of our commitment to fair and equitable compensation, please be aware that the salary offered to incoming candidates will be based on their individual credentials and experience.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).