(MA3) Care Assistance Medical Assistant - 138563

The Care Assistance Medical Assistant is responsible for handling incoming refill and symptom calls from Community Care patients, using best practice techniques and delivering excellent customer service. This role requires strong communication skills, attention to detail, and the ability to navigate clinical workflows while supporting both administrative and patient care functions.

Key responsibilities include:

• Appropriately documenting and routing call information to the correct clinical staff using established call escalation grids.

• Assisting with entering lab orders per protocol, processing authorizations, and relaying normal test results once released by the provider.

• Scheduling appointments and consulting with the patient's PCP or specialist as needed, following established scheduling guidelines.

• Reviewing the EPIC chart to address patient questions, concerns, and requests.

• Verifying Patient Health Information to ensure HIPAA compliance and documenting confidential information in the patient's chart.

• Supporting patient care by assisting with rooming patients, conducting initial assessments and procedures, preparing patients and equipment, monitoring patient flow and wait times, and performing assigned treatments within scope.

• Contacting clinical resource staff across centers to support patient calls, requests, and medical needs.

• Managing high call volumes in a call center environment and demonstrating strong problem-solving skills by systematically evaluating options and consequences.

• A minimum of three (3) years of relevant experience, including direct patient care.

• Must have previous Medical Assistant experience and one (1) year Ambulatory Care experience.

• Certified Medical Assistant (CMA) OR Certificate of completion of a Medical Assistant training program.

• BART or BLS at time of hire with commitment to get BART w/in 6 months of hire date.

• Excellent communication skills at level necessary for taking patients' medical histories, understanding provider and supervisors instructions, and for accurately documenting patients' medical information.

• Requires knowledge of medical terminology and online scheduling.

• Ability to effectively communicate with patient population and staff while demonstrating a high degree of diplomacy and tact.

• Ability to multi-task and work effectively in a high-stress and fast-moving environment.

• Culturally sensitive and demonstrated ability and effectiveness working with ethnically diverse populations.

• Must have working knowledge of "Universal Precautions" and demonstrate professionalism at all times.

• Possess a thorough understanding of the importance of confidentiality and non-disclosure according to the general standards set forth by HIPAA.

• Venipuncture experience.

• Two (2) years of experience as a Medical Assistant.

• Previous experience assisting with procedures.

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

a. "Misconduct" means any violation of the policies governing employee conduct at the applicant's previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace