Credit & Collections Specialist (TEMP)

NOTE: This is a temporary assignment, requires five days a week onsite at the Brooklyn, OH location, Monday through Friday, 8am-5pm.

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.2 million members through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.

Temporary Assignment Summary:

Support timely and accurate cash control processes, answer incoming calls, and make outreach calls to collect payments, which directly impact operational efficiency and compliance.

Responsibilities:

• Provide excellent phone and other customer service
• Perform credit and collection activities
• Provide administrative support to team
• Perform other duties as assigned

Education and Experience:

• High school diploma or GED
• 2 years Customer Service, Accounts Receivable (AR), Credit/Collections, or Credit Recovery experience

Technical Skills and Knowledge:

• Knowledge of general business/office procedures
• Basic Microsoft Office skills
• Good Oral and written communication skills

About Medical Mutual:

Medical Mutual's status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.

There's a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans.

We're not just one of the largest health insurance companies based in Ohio, we're also the longest running. Founded in 1934, we're proud of our rich history with the communities where we live and work.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.

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