Director of National Accounts

Parker House Hotel

As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished decor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property.

Responsible for developing and executing strategic sales and marketing plans to maximize hotel revenue and occupancy. This role focuses on generating new business, growing existing accounts, and building strong relationships with local and national large-market clients. The position negotiates contracts for rooms, food & beverage, meetings, catering, events, and convention services in collaboration with Sales, Catering, Conference Services, and Reservations teams. This role also ensures strong inter-departmental communication, controls marketing and sales expenses, and contributes to overall hotel strategy. Success is measured by increased revenue, account growth, customer value, budget performance, and improvement in RevPAR and RevPAR Index premiums.

Salary range for this position based on experience is $100,000 to $120,000

Plan and maintain regular communications with, and actively solicit additional business from Hotel key accounts
• Communicate and/or meet with parties interested in the Hotel's services and assess the parties' needs and whether the requested services would be a profitable or best use of the Hotel's rooms and space consistent with client needs and budgets
• Prepare guest proposals with various options available for hotels services and products (rooms, events, F&B, convention or meeting space, pricing, dates, locations) that are consistent with the goal of high guest satisfaction and with other Hotel bookings and profitability standards
• Negotiate, prepare, and review terms of contracts for hotel services in compliance with hotel billing and rate guidelines and under supervision of Director of Sales & Marketing
• Meet or exceed targets for prospecting of sales opportunities and targets for revenue streams, as determined by hotel management
• Execute and manage internal processes necessary to reserve and confirm the negotiated contract services, including blocking of guest rooms, meeting space, and catering requirements
• Promote high visibility of hotel through active involvement in industry associations and trade shows
• Support and promote all corporate programs to increase customer awareness of Omni Hotels and ensure that the customer receives the appropriate benefits of each program
• Maintain a record of prompt and regular attendance at assigned work location and for work assignments, as scheduled by hotel managers
• Interact and communicate positively and professionally with guests, prospective guests, key accounts, coworkers, and visitors to the Hotel
• Use computer and electronic devices and related software properly and effectively to communicate, including email, and to prepare reports and analyses of sales activity
• Plan, prioritize, and implement sales strategies and sales plans, manage multiple tasks and deadlines, and work in a fast-paced environment
• Complete assigned tasks and projects in a timely manner and as directed by hotel management
• Contribute to and support the maintenance of a safe working environment, and perform all work in compliance with hotel safety standards and all legal requirements
• Comply with Hotel and Corporate policies and procedures and all applicable legal and regulatory requirements
• Attend and contribute to regular meetings of sales team and Hotel leadership, including daily meetings or interactions with Director of Sales and Marketing regarding occupancy, business forecasts, and future availability of hotel rooms and services
• Active solicitation of key accounts to generate direct sales
• Promote high visibility of hotel through active involvement in city pre-opening activities, industry associations and trade shows
• Provide proper collateral and information vehicles to keep customers informed and updated on the hotel

Requirements:

• Account Planning Skills - Identifying and understanding account potential and the ability to set mutual Omni / Customer expectations
• Management of the customer decision and relationship process
• Ability to communicate issues and concerns at all levels of the organization
• Ability to direct and lead activities through internal and external resources
• Strong interpersonal skills and the ability to work in a team-oriented environment
• Business planning skills and budget management skills
• Ability to scan and assess the competitive arena as it relates to region and segment to refine / improve customer value proposition.
• Creative and strategic skills
• Ability to manage multiple priorities and reprioritize, when necessary
• Financial analysis skills. Ties strategies and planned actions and results
• Strong statistical analysis and business case development
• Communication skills include group presentations, written and oral
• Strong understanding and expertise in the sales & marketing process
• Perform any other duties as required by management

• Candidate must have at least 5 years' experience in Sales management capacity and excellent knowledge of current Sales trends.
• Previous luxury hotel experience preferred
• Bachelor's degree in hospitality management or another related field (preferred)
• Knowledge of Property Management Systems and related computer programs. Microsoft Office applications, Delphi.fdc/Salesforce, and other management systems. Strong computer knowledge, with technical ability and/or aptitude to fully use
• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
• Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service.
• Must meet standards of appearance and always maintain a high level of personal hygiene.
• Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.