IT Support Specialist

Job Summary

DeSHAZO is seeking an Entry-Level IT Support Technician to join our team. This on-site role supports company employees under the direction of the IT Support Manager. While you'll be based at our headquarters, over 70% of the users you support are located across the U.S. in our manufacturing plants and service locations.

This position is ideal for someone who enjoys helping people, takes pride in follow-through, and values being a dependable teammate. Technical skills can be taught, we're far more interested in your approach, mindset, and commitment to providing excellent service.

Key Responsibilities

• Serve as the first point of contact for IT support requests via phone, email, and ticketing system
• Provide friendly, professional, and customer-focused support to both on-site and remote users
• Document, track, and manage support tickets to ensure issues are resolved completely and on time
• Follow up with users to confirm resolution and satisfaction
• Troubleshoot basic hardware, software, and connectivity issues with guidance and escalation as needed
• Assist with setting up and configuring workstations, printers, mobile devices, and other IT equipment
• Support IT asset management, including inventory tracking and equipment deployment
• Assist with IT projects such as software rollouts, system upgrades, and security initiatives
• Assist with basic reporting, documentation, or data requests related to IT systems and operations
• Maintain accurate documentation and pay close attention to details that impact user experience

What We're Really Looking For

• Highly customer-service oriented and genuinely enjoys helping others
• Reliable, organized, and strong with follow-up so nothing falls through the cracks
• Detail-oriented and takes pride in doing things the right way
• Clear, patient communicator with non-technical users
• Comfortable asking questions and learning new systems
• Positive team player who contributes to a respectful, collaborative culture

Qualifications

• Exposure to IT support, technology, or troubleshooting through work, school, or personal experience
• Basic familiarity with Windows operating systems, Microsoft 365, or general computer concepts
• Willingness to learn and adapt to new tools and technologies
• Experience in a customer-facing role is a strong plus

Nice-to-Have

• Exposure to ERP systems (manufacturing, finance, or operations platforms especially Sage and Epicor)
• Ability to generate basic reports or work with data
• Familiarity with SQL concepts or basic querying
• Curiosity about how systems and data connect across the organization

Working Conditions

• Office-based role with occasional on-site visits to other company locations
• Periodic work in manufacturing plant environments
• Must be comfortable following safety guidelines and wearing required PPE
• Manufacturing areas may be loud, hot/cold, or dirty
• May require lifting and carrying equipment up to 50 pounds
• Standard business hours (7:30am-4:30pm) with some flexibility to meet support needs

Benefits:

• Medical / Dental / Vision Insurance
• 401(k) plan with company match
• Company-paid short-term disability insurance
• Long-term disability insurance available
• Company-paid basic life insurance
• Employee Assistance Program
• Additional life insurance options
• 9 paid holidays
• PTO program
• Tool purchase program
• Weekly pay periods with direct deposit
• Competitive pay

Equal Opportunity Employer

DeSHAZO is an Equal Opportunity Employer. Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

DeSHAZO's Mission

DeSHAZO is committed to elevating our clients' business needs through custom-built cranes and tailor-made automation systems. We enhance our products by providing expert inspections, repairs, modernizations, and rebuilds.