Account Coordinator, B2C

The Account Coordinator, B2C is an entry-level role that will perform specific tactical job functions through cross-functional management of multiple internal departments.

What You Will Be Doing:

• Provide operational support to customers and value sales reps.
• Create and manage items in customer systems.
• Assist with shipment bookings in customer portals.
• Secure images and title metadata from the publishers.
• Submit title set-up forms to customers and input SKU information in the distribution system.
• Act as a customer support agent - communicate effectively with the ReaderLink team member who manages the clients through written and verbal communication to ensure that outstanding service is provided, meeting each request and deadline.
• Set up virtual bundles in the internal system and communicate those details to the customer.
• Responsible for submitting purchase orders, tracking and monitoring inbound shipments, processing promotional orders, and tracking placement reports.
• Add titles to the internal system as needed.
• Participate in customer-facing calls and advocate customer needs to internal teams.
• Monitor customer's online sites to ensure titles are available and all content is complete and accurate.
• Work closely with the account management team and support other internal departments to meet customer expectations.
• Needs to be able to quickly assess a customer inquiry or account task, determine a solution or information needed, and own the process through completion and follow-up.
• Produce ad-hoc sales reports and stock-level information.
• Explicit dedication to the company, account team, and key retailers.
• Daily communication with ReaderLink's retail customers.
• Primary liaison with ReaderLink Distribution Centers to coordinate the needed service/execution levels.
• Provide administrative/account support as needed.
• Must be able to multi-task, meet deadlines, and manage the needs of the DCs, Inventory, and account management team.
• Other duties may be assigned, directed, or requested.

What You Will Need:

• High school diploma or general educational development (GED) diploma or certificate is required.
• Bachelor's degree in Business or a related field is preferred.
• Strong to advanced experience in Microsoft Excel, Word, PowerPoint, and Outlook is required.
• Creative thinker with strong analytical skills.
• Problem-solving skills with the ability to think creatively.
• Solid attention to detail and ability to multitask.
• Team-oriented, hardworking, open-minded, and flexible.
• Detail-oriented, strong organizational skills, flexible, and efficient.
• Must be focused on continuous improvement and be self-motivated.
• Ability to multi-task and prioritize multiple projects/requests.
• Fast learner, team player, and aggressive problem solver.
• Must have excellent communication skills, both written and verbal.
• Ability to speak with all levels of the organization and outside partners.
• Ability to read and interpret documents such as instructions and procedure manuals.
• Ability to create and write reports.
• Must be proficient in basic mathematics: addition, subtraction, multiplication, and division.
• Ability to do algebra, calculate figures and amounts and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to solve problems including variables.
• The work performed is in an office environment.
• The noise level in the work environment is usually moderate at low decibels.
• Must be able to work in a fast-paced, team environment.
• Employee is occasionally exposed to vibration and dust.

Salary: $20.00/hour - $24.00/hour

ReaderLink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. EOE/Minorities/Female/Disabled/Veteran.
ReaderLink is committed to recruiting, hiring and promoting people with disabilities and veterans. If you need an accommodation to assist with completing the electronic application, please email your request to [emailprotected], or call: (708) 356-3737.