Intern, Renewal Operations

Are you on the hunt for a meaningful internship where you can dive into hands-on experiences with a company that prioritizes its employees? Look to Hyland! As an intern, you'll collaborate with various departments, tackle projects, develop new skills, expand your professional connections, and become an integral part of our amazing team. Explore the inner workings of a large, award-winning software company while advancing your expertise and career growth. We value our customers and employees alike and will help you reach your full potential no matter where you are in the world. An internship at Hyland marks the beginning of your journey toward future success. Come explore what we have to offer!

This position will be remote

The Renewals Operations Intern will play a key role in supporting the operational foundation of Hyland's Renewals organization. This internship offers handson experience across reporting, Salesforce data management, forecasting support, and process improvement. You'll partner closely with the Renewals Operations lead to strengthen daily workflows, improve data accuracy, and help build scalable systems and documentation that enable the team's longterm growth. This role is ideal for someone who enjoys analytical work, problemsolving, and learning how revenue operations functions within a SaaS environment.

Assist with daily exceptions management, including identifying issues, investigating root causes, and updating Salesforce records.

• Support forecasting activities by maintaining accurate renewal data and tracking key metrics.

• Contribute to territory and account data hygiene to ensure clean, reliable reporting.

• Build and maintain recurring reports that help the Renewals team understand performance and trends.

• Support daily and weekly reporting needs to improve visibility into renewals activity and operational workload.

• Assist with Salesforce transformation initiatives, including ticket testing, documentation updates, and user communication.

• Help develop standardized processes such as Jira intake, task tracking, and workflow documentation.

• Contribute to building out Confluence pages, operational playbooks, and process resources.

• Support onboarding and training efforts by helping maintain training materials and weekly enablement content.

• Organize and update internal resources that help the Renewals team work more efficiently.

• Partner with Sales Ops, CS Ops, and other internal teams to align on shared processes and company initiatives.

• Participate in meetings and discussions that provide exposure to how different operational teams support the revenue engine.

• Currently enrolled in an educational institution
• Proficiency with Microsoft Office software products
• Attentive to department needs as demonstrated by rapid and high-quality responsiveness to requests
• Excellent interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
• Excellent oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
• Keen attention to detail
• Capable of identifying and completing tasks independently, with a sense of urgency and ownership
• Demonstrated success at maintaining high personal work standards
• Demonstrated ability to handle sensitive information with discretion and tact
• Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the position.

• Interest in revenue operations, business operations, or datadriven roles.

• Strong attention to detail and comfort working with data.

• Curiosity and willingness to learn new systems, especially Salesforce and Jira.

• Strong organizational skills and ability to manage multiple tasks.

• Clear communicator who enjoys solving problems and improving processes.

• Ability to work independently while collaborating with crossfunctional teams.