Field Service Technician II (31017)

POSITION SUMMARY

Under general supervision, provides service to the customer base at various site locations or service centers. Conducts routine to moderately complex preventive maintenance procedures, troubleshoots, removes and replaces defective parts, and installs new or replacement parts. This position requires full-time presence at your assigned office(s)/worksite(s) on your scheduled workdays. The work environment may include a variety of physical conditions such as electrical current, working on scaffolding and high places, working in enclosed spaces, close quarters, narrow aisles, and/or passageways.

ESSENTIAL FUNCTIONS

• Services equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups of Heater products. (Essential)
• Ability to interpret operation manuals to determine the root cause of tool failures. (Essential)
• Provides documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency in using customers system. (Essential)
• Ordering, expediting, and notifying customers or management when replacement of the product is necessary. (Essential)
• Diagnose mechanical, hardware, software, and systems failures using service maintenance checklists and protocols. (Essential)
• Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential)
• Assist in all functions required in the operations and/or provide service backup to other customer sites as necessary. (Non-Essential)
• Complies with EBARA's safety policies, including participation in and completion of all required safety training. (Essential)
• Maintains a clean and safe working environment compliant with Ebara and customer safety policies. (Essential)
• Performs other duties as assigned. (Non-Essential)

POSITION QUALIFICATIONS

Competency Statement(s)

• The ability to lift 35 lbs. unassisted from the floor to waist level.
• The ability to read and work from electrical and mechanical schematics and diagrams.
• The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.
• The ability to perform the essential functions of the position in a cross-cultural, demanding and dynamic environment.
• The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others, or property.
• The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.
• The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.

Education

• High School or AS Associate of Science degree in Electronics, or completion of an accredited basic electronics program, or equivalent experience.

Experience

• Preferred: Four (4) to Six (6) years of work-related experience, preferably in the semiconductor industry.
• Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.
• Strong Customer Relations skills.

SKILLS & ABILITIES

• Demonstrated ability to troubleshoot down to a component level.
• Working knowledge of computer systems, including software packages such as Microsoft Office and Internet Explorer.
• Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.
• Demonstrated teamwork skills. Demonstrated excellent written and oral communication skills.
• Provide verification of a good driving record if servicing a customer off-site.