Patient Access Specialist / Patient Access Representative

Title: Patient Access Specialist - Call Center

Location: Jupiter, FL 33458
Schedule: Monday-Friday | 8:00 AM - 5:00 PM
Work Setting: 100% Onsite (5 days/week)
Employment Type: Permanent

Position Summary

The Patient Access Specialist is responsible for delivering a high-quality, patient-focused customer experience within the Cancer Institute call center. This role supports patients by scheduling appointments, verifying insurance, collecting required documentation, and ensuring accurate and complete registration. The ideal candidate is enthusiastic, detail-oriented, and comfortable communicating with patients both over the phone and in person.

Key Responsibilities

• Answer inbound calls and schedule patient appointments for the Cancer Institute
• Obtain and verify patient demographic, insurance, and medical information
• Perform insurance verification and determine medical necessity for services
• Identify patient financial responsibility and collect applicable payments
• Ensure accurate data entry and documentation in all required systems
• Act as liaison between patients, clinical staff, and internal departments
• Secure required documentation to complete patient registration
• Maintain compliance with federal and third-party payor requirements
• Support front desk operations as needed
• Perform additional duties as assigned

Must-Have Qualifications

• Call center experience and/or appointment scheduling experience
• Strong phone presence and communication skills
• Excellent customer service skills
• Front desk experience in a healthcare setting
• High School Diploma or equivalent

Required Experience

• Minimum 2 years of experience working with hospital insurance plans (Medicare, Medicaid, HMO, PPO)
• 2-4 years of healthcare experience in an outpatient setting
• Knowledge of outpatient procedures and medical terminology
• Familiarity with managed care plans and contractual terms
• Understanding of federal and third-party payor requirements
• Strong typing and computer skills

Key Competencies

• Patient-focused and service-oriented mindset
• Excellent verbal and written communication skills
• Ability to multitask across multiple computer systems while on the phone
• Strong attention to detail and accuracy
• Ability to work independently and exercise sound judgment
• Collaborative team player who works well with clinical and administrative staff

Ideal Candidate Profile

We are seeking an enthusiastic, friendly professional who thrives in a fast-paced healthcare environment. The ideal candidate is comfortable handling high call volumes, multitasking efficiently, and ensuring patients receive accurate information and compassionate service.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.