Permit, License, and Certification Program Manager

Are you prepared to join the Shapiro Administration's mission to make Pennsylvania a great place to do business? If so, take your career up a notch as a Program Manager for Permit, License, and Certification (PLC) Process Improvement within the Office of Transformation & Opportunity (OTO). This position gives you the opportunity to lead efforts in order to streamline and modernize critical processes across Commonwealth agencies. You will be at the heart of improving how Pennsylvania delivers services, making them faster, more efficient, and more responsive to businesses and residents. If you are passionate about driving change, fostering collaboration, and creating solutions that have a statewide impact, this is your chance to make a difference!

As PLC Program Manager, you will be leading process improvement initiatives by partnering with agency program areas to evaluate current permit, license, and certification processes; identifying inefficiencies; and designing practical solutions. This also involves managing key annual programs such as the PLC Catalogue data effort and the Permit Accelerator program in collaboration with Penn State Harrisburg. You will have the opportunity to drive enterprise-wide collaboration while serving as the primary liaison between OTO and multiple agencies, ensuring smooth communication and coordination for multi-agency initiatives. Work also involves convening with stakeholders to share best practices and implement reforms that improve service delivery across the Commonwealth. Additional responsibilities include:

• Supporting technology-enabled transformation by working with OA IT and CODE PA to streamline processes ahead of technology upgrades, ensuring that digital solutions enhance speed, customer experience, and staff efficiency
• Leveraging data for performance tracking as you collaborate with OTO's data team to develop dashboards and performance tools, lead communication with agency staff, and oversee the annual PLC catalog project
• Representing OTO externally, acting as an ambassador for OTO in meetings with external stakeholders, promoting transparency and engagement in transformation efforts

Take advantage of this unique opportunity to influence statewide operations, improve customer experience, and help Pennsylvania deliver services at the speed of business!

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 9:00 AM to 5:30 PM, Monday - Friday, with a 60-minute lunch. Given the always-on nature of the Governor's Office, work outside of standard business days/hours is expected when needed.
• Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Four years of experience working in program or project management, including process improvement or business process analysis, and working knowledge of Pennsylvania's permitting, licensing, and certification processes; or
• Any equivalent experience and training.

Additional Requirements:

• You must have excellent relationship-building and communication skills.
• You must have strong organizational and project management skills.
• You must have the ability to analyze processes and identify improvement opportunities.
• You must have basic data literacy for interpreting performance metrics and dashboards.
• You must have the demonstrated ability to manage multiple projects and work streams at once through superior organization.
• You must have the ability to read, write, and research business and policy trends in economic development.
• You must have the ability to attend meetings in-person or virtually with both internal and external stakeholders.
• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Public sector experience in change management, business process improvement, permitting, licensing, or regulatory processes, or related fields
• Certification in Lean, Six Sigma, or other process improvement methodologies
• PMP or similar project management certification
• Bachelor's degree in Public Administration, Business, or related field

Legal Requirements:

• You must pass a background investigation.

How to Apply:

• Your application must include a resume.
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.