Case Manager

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Case Managers play a critical role in the multi-year grant-funded program designed to transition disconnected youth and adults with disabilities into competitive, integrated employment using holistic family supports. As an integral part of the support team, the Case Manager works to move families toward self-sufficiency by linking individuals and families to essential community resources, coordinating referrals and applications, and navigating barriers to employment. Using a wrap-around approach, the Case Manager develops care plans, continuously assesses changes in status and support needs, and updates care plans as necessary to ensure ongoing support. This grant position is expected to end in early 2029.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review

• Conduct comprehensive assessments to identify support needs and establish individualized and family goals, when applicable, for achieving self-sufficiency. Collaborate with team members such as employment development specialists, youth transition specialists, vocational rehabilitation counselors, TANF case managers, and school counselors to ensure coordinated support.
• Develop, implement, and regularly update person-centered plans tailored to each participant's needs, ensuring ongoing alignment with their evolving circumstances and employment goals.
• Link participants to vital community resources, assist with locating appropriate services, and provide guidance on navigating complex systems to access those resources.
• Document participant progress through detailed records, ensuring compliance and accountability in tracking outcomes.
• Monitor support needs and address barriers to accessing services, proactively working with participants to overcome obstacles that hinder their pathway to employment and independence.

Additional Duties and Responsibilities

• Build and maintain long-term relationships with community partners, participants, their families, and other stakeholders (e.g., medical teams, paid and natural supports, legal guardians) to ensure access to up-to-date resources and support.
• Regularly communicate and collaborate with state vocational rehabilitation counselors.
• Stay informed on current and emerging community resources, including programs and services related to healthcare, housing, education, employment, and other relevant supports.
• Build and maintain partnerships with local organizations to ensure access to the most up-to-date information, enabling effective referrals and support for individuals and families.
• Record participants' progress including charting referrals, home visits and other notable interactions
• Facilitate and participate in team meetings.
• Identify and/or provide support resources related, but not limited to independent living, aging in place, medical support, mental health support, emergency response plans/support, in-home companion care, housing, social and leisure activities, transportation, and financial planning and needs.
• Actively seek opportunities to enhance knowledge of systems supporting TANF recipients and disconnected youth, including the barriers they face. Foster collaboration through participation in community meetings, professional networks, and relevant trainings, enabling effective referrals and comprehensive care for individuals and families.
• Regularly meet with the Project Director, Project Evaluator, and key team members, including case managers, youth transition specialists, and employment development specialists from ServiceSource and affiliated organizations, to ensure alignment and progress toward grant objectives
• Perform other responsibilities as assigned.

Qualifications: Education, Experience and Certifications

• Bachelor's degree in social work, psychology, or human services required.
• Master's degree in social work, recreation therapy, counseling, or a related human services field preferred.
• A minimum of 2-5 years of experience working with individuals with disabilities, including transition-age youth, children, adults, and families, is required.
• A minimum of 2-5 years of experience in case management, care coordination, and the development and implementation of individualized plans is required.
• Experience working with TANF participants and families receiving TANF support is preferred
• Annual criminal background checks, child abuse clearances, and other required screenings in compliance with ServiceSource, state, and funding agency regulations.
• Availability and willingness to travel weekly within the local area to perform the job.
• Availability and willingness to work flexible hours, including evenings and/or weekends, when needed.
• Valid driver's license and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR).

Knowledge, Skills and Abilities

• Proficiency in Microsoft Office products.
• Strong verbal and written communication skills.
• Excellent organizational skills.
• Detail-oriented and able to carry out work with the highest levels of accuracy.
• Committed to social inclusion model and strengths-based approach.
• Knowledge of continuum of care and transition planning.
• Ability to establish and maintain positive working relationships with participant systems.
• Knowledge of public benefits (SNAP, TANF, Medicaid, Medicaid Waivers, and Medicare, etc.).

Supervision Received

The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

Safety & Health Responsibilities

ServiceSource is committed to providing and maintaining a safe, secure and healthy work environment for all employees, persons-served, volunteers and visitors. As part of this commitment, ServiceSource has developed safety, security and occupational health policies, practices, guides and standards. With this understanding, all employees are required to:

• Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws.
• Adhere to all corporate and local safety plans, policies, practices and standards.
• Be aware of and follow all safety rules of your work site.
• Report any unsafe conditions or accidents to your supervisor.
• Practice standard precautions (formerly universal precautions) always.
• Participate in mandatory or available safety training.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

What We Offer - for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information