Aftermarket Parts & Service Team Leader

As a Aftermarket Parts & Service Team Leader, your mission is to ensure the highest level of customer service by effectively managing the PArts & Service Contracts team within Comptec Aftermarket. You will translate department goals and direction into successful actions that lead to the growth of Aftermarket Parts business. You will report to the Customer Solutions Sales Manager.

You will

• Provide leadership wit the Aftermarket Parts & Service Contracts team.
• Support the team members to enable them to function at peak efficiency.
• Provide montly financial forecasting and follow up.
• Perform a pre/post GP review on all spare parts orders in place.
• Generate monthly reports to measure key performance indicators.
• Motivate and monitor team members to ensure the highest level of customer service.
• Support other departments with regards to recommended spare parts scope and pricing.
• Collaborate wit other departmenets as required.
• Oversee the implementation of new processes and procedures to ensure their success and effectiveness.
• Monitor and develop the competence of the team.

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

You have experience in a role providing world class customer service.

• Ability to contribute to the growth of Aftermarket business.
• Demonstrated ability to successfully lead a team.
• Ability to prioritize workload and act with a sense of urgency.
• Ability to analyze problems, identify effective soltuions, and implement solutions with success.
• Proficiency in SAP, Business WArehouse, BEX, MS Office.

• Culture of trust and accountability: We empower our people to take ownership, make decisions, and grow through meaningful work.
• Lifelong learning and career growth: Expand your project management expertise in a technically advanced, fast-paced environment.
• Innovation powered by people: Join a team where your ideas matter and your contributions drive real impact.
• Comprehensive compensation and benefits: Enjoy competitive compensation, generous paid time off (vacation, personal, and sick days), a 401(k) with up to 6% company match, and flexible working hours to support work-life balance. Base salary ranges from $83,720 to $125,580 annually, commensurate with experience and qualifications.

Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our manufacturing facility in Voorheesville, United States (US).#LI-Hybrid

Talent Acquisition Team: Cassandra Quinn