Social Services Housing Care Manager

For more than55 years, Family Health Centers of San Diego's (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons.

FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy.

Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women's care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.

The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.

Responsibilities:

• Responsible for comprehensively addressing the needs of clients with the most complex challenges affecting their health related to homelessness, unstable and unsafe housing, food insecurity, and/or other social needs.
• Develop a comprehensive, individualized, person-centered housing support plan, based on an individualized assessment ensuring the plan is reviewed, maintained, and updated under appropriate clinical oversight.
• Determine appropriate services to meet the needs of patients to include addressing social determinants of health needs effecting housing.
• Utilize best practices with patients experiencing homelessness that have complex health, disability, and/or behavioral health conditions that may include Housing First, Harm Reduction, Progressive Engagement, Motivational Interviewing, and Trauma-Informed Care.
• Assist patients with obtaining or searching for housing that covers completing housing applications, securing required documentation, assist with benefits advocacy and presenting options.
• May assist clients in supporting SSI application process in aligning eligibility, eligibility guidelines, obtaining identification and documentation for Supplemental Security Income eligibility, and overall support with the SSI application process.
• May assist with identifying and securing available resources for subsidizing rent, identifying and securing resources to cover expenses, or assisting with requests for reasonable accommodation.
• Assist with identifying, coordinating, securing, or funding one-time services and modifications necessary to enable a person to establish a basic household that expands beyond room and board.
• Provide tenancy and sustaining services to assist the client in maintaining safe and stable tenancy once housing is secured
• Provide early identification and intervention for behaviors that may jeopardize housing, education and training on the roles, rights, and responsibilities of the tenant and landlord, coaching on developing and maintaining key relationships with landlords/property managers with a goal of fostering successful tenancy, or coordination with the landlord and case management Provider to address identified issues that could impact housing stability.
• Collaborate with multidisciplinary care team in coordinating a wide array of outreach, health care, case management, patient engagement functions in supporting and connecting patients of the Homeless Population with internal and external resources.
• Resolve any barriers related to necessary resources in supporting this population.
• Interact with internal and external stakeholders in developing and sustaining relationships to service patients' needs and resources.
• Perform other duties as assigned.

Requirements:

• Bachelor's degree in social work, public health, science, or related degree required.

• 2 years of experience with health education or working in the medical/healthcare related field.

• Or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties.

• Traveling between sites and other locations is required as an essential function of the job. Must have a car, a valid California driver's license, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver's license within ten days of establishing residency. Mileage and other reimbursement governed by policy.

• Knowledge of adult health coaching and outreach techniques, best practices and tools.

• Ability to translate best practices into meaningful, culturally appropriate resources.

• Ability to engage clients in meeting their healthcare needs to include cultivating patent connectedness with FHCSD services through care coordination and case management strategies.

• Ability to exercise discretion and maintain confidential information.

• Ability to work in a fast-paced environment in seeking solutions and service connections for clients.

• Ability to display cultural sensitivity and respect to ethnically and culturally diverse populations.

• Knowledge of a wide array of services and resources related to outreach/patient engagement, healthcare, case management, and/or care coordination.

• Knowledge of the community resources, health and social services systems in San Diego County, and possess skill to establish working relationships with community partners.

• Possess critical thinking skills in finding solutions to problems/addressing barriers.

• Strong interpersonal and customer service skills with the ability to interact empathetically with persons who possess diverse levels of socio-economic and education backgrounds.

• Strong verbal and written communication skills to include the ability to communicate effectively with those who speak English as a second language.

• Bilingual in English/Spanish preferred.

• Basic computer literacy to comply with department needs and expectations.

Rewards:

• Job type: Regular Full Time M-F. 8am-4:30pm
• Location: 5160 Federal Boulevard
  San Diego, CA 92105
• Competitive Salary with Excellent Benefits
• Retirement Plan with Employer Match
• Paid Time Off, Extended Sick Leave and Paid Holidays
• Medical/Dental/Vision/FSA/Life Insurance
• Employee Discounts and Wellness Programs
• Sponsoring Employer with an Equity Investment Company that can assist you with your down payment for purchasing a home

The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.

We are excited to share that the salary range for this position is:

Information on our extensive benefits package can be found here: FHCSD Wellness - Employee Hub (gobenefits.net)

FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.