EA-Senior Client Success Manager

US Salary Range: $98,300-$129,231

NGP VAN is the winningest technology platform in the history of democratic and progressive causes, working tirelessly to innovate and advance the technology our clients rely on to bolster our democracy. We help power the trailblazers, campaigners, and advocates fighting up and down the ticket for equality, racial justice, reproductive freedom, democracy, climate reform, and more- including the national Democratic committees and progressive organizations, thousands of Democratic campaigns, hundreds of labor unions, advocacy organizations, progressive and non-partisan PACs, and other organizations.

This position, which will also be known as a Regional Training and Success Lead, is responsible for delivering high-quality, in-person trainings and live support that help Democratic campaigns, nonprofits, and advocacy organizations use NGP VAN tools effectively and confidently.

This role is deeply people-centered and mission-driven. You will be on the ground with organizers, fundraisers, and campaign staff-leading trainings, supporting major moments like launches and GOTV, and ensuring clients can translate technology into real-world impact.

Essential Position Functions and Responsibilities:

Be on the Ground With Clients

• Serve as a trusted NGP VAN partner for clients during in-person events, trainings, and critical moments

• Lead in-person trainings and workshops for campaigns and organizations using NGP VAN

• Build real relationships with organizers, fundraisers, and campaign staff - not just email threads

• Represent NGP VAN professionally at conferences, summits, and client-hosted events

• Understand client goals and tailor trainings to their programmatic needs (organizing, fundraising, compliance, voter registration, mobilization, etc)

Training Design & Curriculum

• Collaborate with Product, Support, and Client Success teams to develop and update training materials

• Customize curricula to reflect client use cases, election timelines, and organizing strategies

• Ensure trainings align with best practices in adult learning, accessibility, and inclusive facilitation

Logistics & Execution

• Coordinate travel, scheduling, materials, and on-site logistics for trainings and events

• Prepare training environments, including databases, user access, and demo scenarios

• Document client interactions, training outcomes, and follow-ups in internal systems

Feedback & Continuous Improvement

• Gather feedback from clients during and after trainings to assess effectiveness

• Identify recurring pain points, feature gaps, or training needs and share insights with internal teams

• Contribute to improving NGP VAN's overall training strategy and client experience

Knowledge, Skills & Abilities:

• Experience supporting or working with unions, campaigns, or advocacy organizations.

• Proficiency with EveryAction, NGP, and organizing tools.

• Effective communicator able to navigate challenging conversations.

• Capable of managing multiple priorities with strong organizational skills.

What Success Looks Like

• Clients leave trainings feeling confident and capable using NGP VAN tools

• In-person events and trainings run smoothly and receive strong client feedback

• Campaigns and organizations are better prepared for key moments like launches and GOTV

• Strong collaboration and communication across NGP VAN teams

• NGP VAN is seen as a trusted, on-the-ground partner-not just a software provider

Qualifications (Required and Preferred):

Required

• 2-5 years of experience in client services, training, organizing, or event-based roles

• 2-3 cycles of political experience

• Hands-on experience facilitating in-person trainings or workshops

• Strong public speaking and group facilitation skills

• Excellent organizational and time-management abilities

• Comfort with frequent travel and working evenings or weekends during campaign cycles

• Ability to build trust quickly and work effectively with diverse audiences under pressure

Preferred

• Experience using NGP VAN or VAN in a campaign, nonprofit, or advocacy setting

• Background in political campaigns, nonprofit organizing, or progressive advocacy

• Experience supporting large-scale trainings, campaign launches, or GOTV efforts

• Familiarity with voter data, fundraising tools, or compliance-sensitive environments

This position is a part of a bargaining union represented by CWA Local 1400, 2336, or 13000.

At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.

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At NGP VAN, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here.

We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here.

Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of NGP VAN's total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program.

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At NGP VAN, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law.

If you require a reasonable accommodation during the application process, please submit a request.