Central Station Dispatcher - Alexandria, LA

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Central Station Dispatcher to join our amazing culture. In this role, you will provide customer support at the local office (CTC), in Alexandria, LA.

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Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Central Station Dispatcher.

Who We Are

With 20 years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you'll do with "Our Training and Your Experience"

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Monitor customer Security & Fire Alarm systems that report to the Central Station.
• Dispatch the appropriate authorities when necessary and notify the customer.
• Provide technical support when customers are having issues with their system.
• Monitor all equipment in the Central Station and report any issues to Management.
• Monitor CCTV cameras to watch all areas of the property inside and outside.
• Answer incoming calls and handle them appropriately.

What You'll Need

• Strong ability to work independently and as a team member.
• Excellent verbal, written, and interpersonal communication skills and ability to deal with a wide cross-section of people both internal and external to the business.
• Strong attention to detail.
• Service skills and awareness for customer care/satisfaction.
• Strong computer skills - Word / Excel.
• Excellent organizational skills and the ability to multitask.
• Shows initiative engages in proactive behavior and looks for opportunities.
• Strong analytical skills necessary to resolve problems and look for solutions.
• Strong ability to facilitate a collaborative working environment for customers and team members.
• Perform other duties and responsibilities as requested or required.

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities can realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all our colleagues:

• Company Holidays and Paid Time Off
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan
• Corporate Social Responsibility Day
• And much more...

Requirements:

Education: High School Diploma or equivalent

Ability to work Night Shift (7pm - 7am)

Ability to work 12-hour shifts that sometimes include weekends and holidays.

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.