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About Us
The Westin at The Woodlands is perfectly located in The Woodlands Waterway Square. Walking distance to Market Street and Cynthia Woods Mitchell Pavilion, this hotel is the ideal destination for business guests and weekend leisure travelers. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply. Overview
Lead Banquet team in the service of guests during banquet functions, while assisting with the leadership and coordination of the In-Room Dining team to ensure a consistently positive guest experience.
Essential Duties and Responsibilities
Review server and house person Banquet Event Orders (BEOs) to ensure accuracy and completeness. Verify room setups to ensure all BEO specifications are followed; maintain cleanliness and organization of all public areas. Serve as the primary point of contact for group representatives and explain procedures for contacting management throughout functions. Communicate all BEO changes promptly to the catering office and all affected departments. Coordinate banquet staff regarding event setups, changes, and timelines to ensure smooth execution of all functions. Operate as a banquet server, including setting up events, greeting and serving guests, and breaking down functions. Assist in leading the In-Room Dining team by coordinating service flow, supporting staff during peak hours, and ensuring timely and accurate delivery of orders. Monitor In-Room Dining service standards to ensure guest satisfaction, proper presentation, and adherence to hotel policies. Communicate guest requests, service issues, and operational needs related to In-Room Dining to appropriate departments. Inspect banquet and In-Room Dining service areas at the conclusion of service to ensure equipment is returned properly and areas are clean. Reconcile banquet and In-Room Dining checks at the end of each day and submit documentation to Night Audit. Demonstrate thorough knowledge of menus for banquet functions and In-Room Dining; clearly explain ingredients and preparation methods when needed. Maintain regular attendance and availability in accordance with scheduling requirements. Perform additional job-related duties as assigned.
Qualifications and Skills
Prior hotel or hospitality experience preferred; banquet and In-Room Dining experience a plus. Strong communication and interpersonal skills to effectively serve guests and collaborate with hotel management and staff. Working knowledge of hotel operations, including safety and security procedures, labor relations, quality assurance, and service standards. Ability to work efficiently under time constraints and meet deadlines in a fast-paced environment. Effective verbal and written communication skills with the ability to adapt communication style to supervisors, coworkers, and guests.
Compensation Salary Range: $22.00 - $24.00
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well asVision insurance programsthrough EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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HEI Hotels & Resorts
life insurance, vision insurance, 401(k)
Feb 12, 2026