Remote New

Operations Center Cloud Technician I

AVAILITY
parental leave, paid holidays, tuition reimbursement, 401(k)
United States
Feb 12, 2026
Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change. Supports hardware and software installation, configuration, operation and ongoing maintenance of the computer/data center. Operates, monitors and performs basic troubleshooting of equipment, networks, and data processing/batching; assists with logging and documentation of equipment and processes. Responsibilities may also include cabling, racking and server installations. May be internal or external client-focused for company-hosted web-enabled solutions. Operations Center Cloud Technician I Job Description Reporting to the Operations Center Supervisor, the Operations Center Cloud Technician I is responsible for supporting, troubleshooting, andassisting in the maintenance ofcomplexcloud-based production systems, monitoring dashboards and alerting, documenting knowledge, managing major incident logistics and working with Availity business partners to deliver high quality service. The shift for this position is: Friday-Sunday 6am-6pm with alternating Thursday shifts Sponsorship, in any form, is not available for this position. Why you want to work on this team: The Operations Center gives you exposure to almostall ofAvaility's products and technologies. You will be working witha number ofdifferent teams at Availity and will get exposure to the different types of work and rolesinto which you could potentially move. You will develop a range of fundamental technology-related and professional work skills enabling growth in the healthcare IT industry space. The team has an excellentsupport structureand operates consistently as just that-ateam. To be qualified for this position, youshould have: Associate'sdegree in ComputerScienceor Information Technology or equivalent work experience. 4+ Years relevantwork experience. Minimum 1+ year's work experience operating in an on-call environment preferred. Minimum 1+ year's work experience operating in a cloud-based production environment. AWS Certified Cloud Practitioner Splunk Query Language skills a plus Ability to manage significant volume of alerts Ability to multitask and reprioritize tasks dependent on the changing situation. Ability to interact with senior leadership during major incidents. A keen eye for detailwithout losing sight of the big picture.You will be working with a lot of data andstatisticsacross multiple applications. Excellent written and verbal communication skills as you need to accurately report data to our partners. The right attitude and aptitude about learning;this is an evolving job with so much to learn. You need to be able to research, learnfrom, and producedocumentation. Reliability! The production environment needs the Operations Center Cloud Technicians to be ready to handle any issues that may arise. The ability to thrive in a fast paced, high-energy environment. What you will be doing: Your day will start by signing into work and going through a handoff process, reviewingemails,and gettingup to speed for the day. Using Splunk and other data observability tools, you will identify areasof concern in the Availity Network and report any issues to internal and external customers. Triage, Action, and Escalation of alerts and events from tools such as Splunk, New Relic, and Grafana. These alerts could require no action orcould indicate production issues requiring multiple teams to work together in solving the issue(s). Working a ticket queue in ServiceNow to track a portion of the work being done (averaging 40+ tickets a day). In the event of an impacting incident, you will need to open Teams meetings, driving those meetings, informing internal associates, take notes, and form an initial post incident report. Interacting with the team, participating in calls to make sure everyone is up to date and to catch up with your team. Availity culture and benefits: Availity is a certified "Great Place to Work", a "Best Workplaces for Technology Companies", a "Best Workplaces for Women" and a "Best Workplaces for Millennials"! Culture is important to us and there are many ways for you to make your mark here! We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. "AvaiLadies", "Beyond Black", "HOLA", "Availity Pride", "VetAvaility" a Young Professionals Group and "She Can Code IT" a group for women in tech are some of the groups you can get involved in. Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too! We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one! We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits. Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc. Interested in furthering your education? We offer education reimbursement! Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents. Want to work for an organization that gives back to the community? You're at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign. Next steps in process: After you apply, you will receive text/email messaging alerting you to where you are in the recruitment process. Interview process: Recruiter resume review Managerresume review Video/phone interview Panel video Interview Video Camera Usage: Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role. Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants. *Disclaimers:* Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify. Click the links below to view Federal Employment Notices. Family& Medical LeaveAct Equal Employment Law PosterPay TransparencyEmployee Polygraph Protection Act IER Right to Work Poster Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers