Customer Service Representative

Hensley, a wholly on subsidiary of Komatsu North America, is a global business focused on the construction and mining markets. We are financially strong and have experienced steady growth through the development of innovative products allowing for market share expansion. To support our growth, we are investing in new technology to streamline our business while improving our customer experience. We are seeking individuals that are looking for a challenging and rewarding opportunity to enhance their personal development while supporting the company's growth.We are seeking a strong-willed and organized Customer Service Representative.

Responsibilities

• Considered the "Voice of Hensley" and represents the company through daily customer interactions.
• Communicates with customers via phone and e-mail to receive orders, update them on status of existing orders and provide/promote new product information.
• Demonstrates understanding and knowledge of Hensley products to assist dealers with the sale, application and promotion of Company products.
• Process orders, evaluate open orders and arrange shipments per customers' instructions for both Domestic and International customers.
• Interact and coordinate with freight forwarders and Hensley logistics department to ship Hensley products to every corner of the world.
• Develop understanding of international logistics requirements to prepare and maintain documents packages for overseas shipments Work closely with Customers and Outside Sales Reps to resolve issues related to customer orders.
• Exhibit a positive, professional image in appearance, words and actions.
• Participate in dealer schools, training and trade shows to advance product knowledge and develop a strong grasp of the industry as a whole.
• Perform other duties as assigned.

Must be willing to learn and comply with the Komatsu Worldwide Code of Business Conduct, KAC Code of Conduct, Hensley Environmental Policies, Hensley Safety Policies and Hensley Quality Policies.

Requirements:

• 4-year Bachelor's Degree
• Excellent verbal and written communication skills
• Shows an ability to manage time to complete tasks
• Trustworthy and is a good ambassador for Hensley
• Experience with CRM software: Salesforce and SAP
• Knowledge and experience in Customer Service

What We Offer

Hensley Industries office in Dallas is a diverse, collaborative, and open work environment where you'll work closely with key members of the sales, marketing and customer service team. You'll enjoy the opportunity to maximize your career with this integral role providing valuable management & recommendations. We also provide top-notch benefits, company matching 401K plan, 10 paid holidays, paid Maternity Leave and many growth opportunities.

Only qualified applicants authorized to work for any employer in the US will be considered. Hensley Industries is an AA EEO Employer. We offer competitive compensation and benefit programs. For more information on the company please visit our website at: www.hensleyind.com