Assistant Director, Admissions and Registration
Admissions and Registrations Job Summary Under the general supervision of the Patient Access Services Director, the Assistant Director, Admissions, Financial Counseling and Transfer Center is involved with the administrative services and operations for patient admissions, registration, ED, Surgical Waiting Room and Lab registration and reception services, Birth Center and Integrated Transfer Center admissions, patient financial screening, counseling and assistance services and price estimates/quotes. In accordance with federal, local, and internal standards, policies, and regulations. Typically include operations, fiscal management, program planning and / or external marketing activities. Management oversight includes 24/7 staff and operations and extended hour staff and operations.
The Assistant Director, Admissions, Financial Counseling and Transfer Center manages the Patient Access and business operations of UCSF Health West Bay patient access services locations and services encompassing 18 separate points of patient access and 24/7 and extended hour operations. S/he is responsible for managing day-to-day operational, financial, human and other resource management, and strategic planning. S/he has the clinical and administrative responsibility for developing and maintaining a high standard of patient access to care and the patient financial experience. The Assistant Director will inform, design and construct ADT and patient access workflows and oversee the implementation of optimization of the electronic medical record (EMR) and other systems unique to the patient access services operations and to the medical center. Working in conjunction with the admitting and referring providers, nursing, care transitions professionals and key administrative staff to include the Pre-Access Operations, Hospital and Medical Group Contracting Services, Patient Financial Services, Patient Relations, Compliance, Regulatory and Privacy teams, the Assistant Director will design and be instrumental in workflows and processes to ensure effective and optimal patient experience and patient flow. Working in conjunction with the Director, the Assistant Director will adopt existing policies and procedures and develop customized procedures and programs that respond to changing health care coverage and reimbursement requirements and to individualized patient qualities and needs. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $118,300 - $268,900 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Department Description Patient Access Services Admissions, Transfer and Registration functions entail patient admissions, registration, financial screening, counseling and clearance, insurance verification and authorization services, and price estimates for UCSF Health - West Bay. Patient Access Services is organized to provide services on behalf of a wide-spectrum of inpatient and outpatient clinical providers and departments and clinics. Patient access services are provided on a 24/7 or extended hour basis covering 18 access points in the West Bay (Parnassus, Mount Zion and Mission Bay).
In order to protect and preserve the financial assets of UCSF Health, the Admissions, Transfer and Registration operational units must apply sound financial management of inpatient and outpatient insurance and authorization processes as it relates access to care and to timely and efficient claims submission. Patient service financial clearance responsibilities are attributable to the assurance that greater than 1 billion dollars in patient care services on an annual basis will be covered by insurance and reimbursed in a timely manner. Responsibility also includes management and oversight of the ADT/Registration Discharged Not Billed (DNB) claim holds, ensuring that timely review and resolution to maintain no greater than $21million (charges), on a weekly basis, held for incomplete information associated with inpatient admissions. Responsible for CCS DNB of no greater than $22 million for inpatient and outpatient services held on a weekly basis.
Integrated Transfer Center operations, Birth Center services and BMT Financial Analyst functions support quality, clinical service, strategic destination program and financial interests of UCSF Health across the adult and pediatric spectrums. Required Qualifications
- Bachelor's degree in related area and / or equivalent combination of experience / training
- Minimum of seven (7) years healthcare management experience
- Strong patient admissions, ED, registration, financial counseling management experience, with progressive expertise in department management, staff scheduling, customer service methods, incident reporting, regulatory compliance, accreditation requirements, information technology, and the policies, principles, best practices, and standards involved with effective patient access services administration
- Strong knowledge of relevant healthcare and admissions/registration operations information technology, including revenue cycle and billing systems and patient access to care workflows and processes
- Strong knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing and compliance environments
- Excellent skills in successfully managing patient access services functions. Skills to develop strategic plans, create benchmarks, integrate systems and fiscal management
- Excellent and advanced managerial skills and human resources management knowledge, including staff deployment, resource utilization, budgeting and financial management, quality improvement, and program planning and implementation
- Excellent and advanced communications skills to convey complex information clearly and concisely to all levels of staff, management, and outside agencies, with the ability to motivate, influence, and persuade others
Preferred Qualifications
- Master's degree in Healthcare Administration, Public Health or Public Administration
About UCSF At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Job Code and Payroll Title 005771 PAT ACCESS SVC MGR 2 Job Category Nursing - Management/Administration, Other Nursing, Professional and Managerial, Supervisory / Management Bargaining Unit 99 - Policy-Covered (No Bargaining Unit) Location San Francisco, CA Campus Parnassus Heights (SF) Additional Shift Details Monday - Friday, 8 a.m.-5 p.m. |
University of California - San Francisco Campus and Health
Feb 11, 2026