New 
Customer Service I
 Spectraforce Technologies | |
 United States, Florida, Lake Mary | |
| 610 Crescent Executive Court (Show on map) | |
 Feb 11, 2026 | |
| VAD Customer Service -100% Onsite Role- 1101 Greenwood Boulevard Lake Mary, FL Max Bill Ra te $33.10- Pay Range $22.00-$23.00 Please see the Job Description below for full Job Details Job Title - Customer Service- Bilingual-English/SpanishThis candidate must be Bilingual-English/Spanish speaking Selected Candidate will start ASAP after screenings have clearedAbout AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology. The Opportunity This position works out of our Lake Mary, FL location in the Abbott Heart Failure, Acelis Connected Health business. Our Heart Failure solutions are helping address some of the World's greatest healthcare challenges. Assignment Synopsis: Customer Service phone agent to receive inbound calls from customers for supply orders or additional questions and perform outbound calls to the customer. This role is a Customer Service role as well and includes some technical support on equipment. Top skills site is looking for?: Time management, professional communication with good phone etiquette, detail, and team oriented and someone with excellent attendance *Someone that will handle the customer supply order calls, make outbound calls for customer follow ups and maintaining customers record and following work instructions Interview process: Video Interview via Teams messenger Additional information: - Need someone that is reliable, able to understand the systems and call expectations and go by the processes in placeThere are certain guidelines that have to be adhered to, and these must be followed. Someone that will handle the customer supply order calls, make outbound calls for customer follow ups and maintaining customers record and following work instructions.Takes inbound or places outbound calls to provide information to customers. Utilizes a database to retrieve customer or company information. Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information. Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality. Can organize and handle calls with speed and accuracy. Can work with complex computer applications and resource materials. Can use multiple operating environments (Windows, DOS, Mainframe). Previous experience may be required.Responsibilities Maintain a customer base in the Remote Patient Monitoring platform.Accountable for VW enrollment calls and equipment training / set up.Accountable for Compliance follow up.Conduct customer monthly callsPlace supply and Equipment ordersFollow up with Vendors as necessary.Ability to work reports and follow through on orders placed.Ordering, Shipping, Confirmation of Delivery and RMA if needed.Perform outbound calls to customers to notify of shipping issues such as a delay or missing information.Resolve or report any problems that may occur.Assist with implementation of workflow productivity improvements.Follow all regulatory policies and procedures, privacy, and security standards in accordance with Government agencies to include HIPAA requirements.Understand and adhere to all business processes and procedures.Maintain a culture of accountability.Adhere to the department metric standards set by your supervisor or manager.Basic Qualifications Minimum of One year of Customer Service experienceMS Office knowledgeAbility to use thinking and reasoning skills to solve problems as well as work with other teams within the VAD department to successfully accomplish daily tasksPreferred Qualifications Associate degree or equivalent work historyBilingual-English/Spanish Language is required for this position. Some data processing experience preferred.Previous experience/knowledge with Apple products is also helpful in this role. CompetenciesExcellent interpersonal and phone etiquette skillsDetail & Team OrientedProfessional communication SkillsExcellent Time Management SkillsAbility to multi task and have good attendance Enable Skills-Based Hiring No Start Time (AM/PM) 8amEnd Time (AM/PM) 5pmCategory Admin/OfficeDate of Manager Spotlight Call or Exception Reason N/A Repeat rolePosition is offered by a no fee agency. | |