Customer Service Intake Specialist

At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person's life better.

We are seeking a customer-focused representative to support a pediatric nutrition reimbursement program by assisting families and healthcare providers with insurance navigation and coverage questions. This role manages cases through a multi-step, end-to-end workflow, ensuring all consent, documentation, and compliance requirements are met. Working collaboratively across teams, the representative helps move cases forward efficiently while delivering accurate, timely, and high-quality support.

Why You Will Love Working Here:

Meaningful work that genuinely helps people.
• Consistent weekday schedule - no weekends required!
• A supportive team that prioritizes empathy and excellence.
• Opportunities for growth within a stable, respected organization.

Ready to Make a Difference?
If you're passionate about helping others, apply today and join a team where your voice matters!

Must be able to work onsite: 105 Live Oaks Gardens, Casselberry, FL 32707**

What You'll Do:

* Serve as the first point of contact for families and caregivers
* Capture accurate pediatric patient and caregiver information
* Verify consent and documentation for nutrition and DME services
* Triage requests and route cases to care teams
* Coordinate intake materials (prescriptions, CMNs, clinical notes)
* Coordinate and confirm dispense of product through DME

What You'll Bring:

• High school diploma or GED required, college coursework a plus.
• Must be at least 18 years of age.
• 1+ year of customer service experience
• Typing speed of 25 WPM with 90% accuracy required.
• Proficiency in MS Office: Word, Outlook & Excel
• Effective written and verbal communication skills.
• Ability to obtain, organize and present information
• Ability to handle multiple tasks as assigned.
• Experience in Healthcare intake, DME, or pediatric support roles
• Strong attention to detail and family-centered communication skills
• Comfort working with referrals, orders, and documentation

If you would like to fill out a Voluntary Self-Identification of Disability Form:

Please visit us at Qualfon.com/join-us

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.

Contact qualfon-dialogdirectrecruiting@qualfon.com to discuss reasonable accommodations