New

Customer Service Representative

TEKsystems
$20.00 - $24.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Tinley Park
Feb 03, 2026
Overview The Customer Experience Associate (CEA) plays a critical role in delivering a worldclass, frictionless customer experience. This is a highinteraction position that requires strong communication skills, attention to detail, and the ability to think critically while managing a fastpaced workload. CEAs receive extensive onthejob training to prepare them for success and report directly to the Supervisor of Customer Experience. Key Responsibilities Customer Communication & Support * Respond quickly and professionally to customer inquiries via phone and email. * Inbound Calls: 25-50+ per day * Emails: 50-100+ per day * Answer questions regarding shipping, product availability, pricing, and order status. * Provide clear, accurate, and proactive information to deliver a seamless experience. Problem Solving & Case Management * Research customer questions using internal systems to identify appropriate solutions. * Create and manage customer service cases for issues requiring followup or investigation. * Apply critical thinking to understand both stated and implied customer needs. * Provide exception management and realtime transparency around order or fulfillment concerns. CrossFunctional Collaboration * Partner closely with teams across fulfillment, logistics, product, and operations to resolve issues quickly. * Coordinate across departments to ensure timely and accurate responses. Operational Responsibilities * Manage orders and customer requests across the full fulfillment chain. * Perform order entry within an ERP system. * Maintain clear, professional documentation for all customer interactions. Required Skills & Competencies * Customer service * Inbound call handling * Email communication * Microsoft Outlook * Microsoft Word * Order entry (ERP) * CRM familiarity (Microsoft Dynamics preferred) * Basic Excel and strong general computer skills Required Qualifications (MustHaves) * 2+ years of customer service experience in a productbased company or a role with performance KPIs * (No scripted callcenter backgrounds) * Experience with order entry in an ERP system * Strong written communication skills, especially email * Proficiency with Microsoft Outlook and general computer skills * High school diploma or equivalent Preferred Qualifications (NicetoHaves) * Claims processing experience * CRM experience, especially Microsoft Dynamics * Highvolume inbound phone experience (50+ calls/day) * Microsoft Excel proficiency Soft Skills * Ability to work independently and problem solve without constant direction * Resourcefulness-capable of researching answers, checking inventory, and identifying solutions * Strong attention to detail and organizational skills * Professional demeanor with a positive attitude * Accountability and followthrough * Excellent written and verbal communication Experience Level Intermediate Job Type & LocationThis is a Contract to Hire position based out of Tinley Park, IL. Pay and BenefitsThe pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Tinley Park,IL. Application DeadlineThis position is anticipated to close on Feb 16, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.