401k/S125 Service Associate I

Are you a 401k/S125 Service Associate looking to join one of the top companies in the Business Process Outsourcing industry?

Are you looking to further your career and grow?

Do you have Client or customer service experience?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work onsite with our client in Phoenix, AZ. Interested?

Here's what you'd do:

• Under a significant level of guidance and direction, provides customer service for one client's product.
• Uses prescribed guidelines to ensure good customer relations are maintained, and customer claims and complaints are resolved fairly, effectively, and in accordance with the client's policies and procedures.
• Delivers quality service to clients via phone, email, chat, and other avenues.
• Handles inbound calls from active and terminated participants/employees of clients
• Handles inbound calls from client/employer plan administrators.
• Provides education on S125 products, client's policies & procedures, or IRS guidelines & regulations.
• Escalates tasks or documentation to other teams within the client's agency.
• Develops and maintains a basic working knowledge of a single client's product.
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS.
• Performs data input, maintaining strong prioritization and organization.
• Documents all interactions, performs data entry, and maintains strong prioritization and organization.
• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

Here's what you'll get:

Pay: $18.00/hr.

Hours: 40 hours/week.

Length: Temp (6 months).

Sounds like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED with 4 years of experience.
• Minimum of 1 year of Client or customer service experience.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.