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We invite you to review our current business services professionals openings to learn about the opportunities available across the firm. About Us Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients' legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world's major financial centers. The Opportunity As a member of the TL&D team, the primary role is to coordinate and conduct technology support training for Local Technology Support across all regions. Training areas include software, hardware, infrastructure, network services, mobile services, audio visual, telephony, and security systems. Works with Local Technology Support Managers and Supervisors to identify training needs and create solutions. Provides mentorship and development programs for all levels of Local Technology Support. Monitors centralized helpdesk for training opportunities and areas of improvement.
- Coordinates Local Technology Support staff onboarding across all regions and creates a development plan of technology education for each new hire
- Collaborates with Regional and Local Technology Support Managers & Supervisors for training and continuing education for Local Technology Support staff
- Produces realistic and attainable skill development goals for Local Technology Support staff
- Assesses existing instructional lesson plans to conform with current standards for hardware, software, and other Firm processes
- Collaborates with subject matter experts to update instructional lesson plans on a regular basis
- Provides feedback to Regional and Local Technology Support Managers & Supervisors and recommends further training, assessment, and follow-ups accordingly
- Provides continuing education training as requested
- Meets weekly with Associate Director of Technology Support, Assistant Director of Technology Learning & Development & Global TL&D Manager for updates and discussion
- Meets weekly with each Regional Technology Support Manager for updates and discussion
- Ensures the security of the Firm's systems by understanding the risks and ensuring best practices are followed
- Helps to maintain Firm policies and procedures in relation to computer technology
- Demonstrates effective interpersonal, written, and verbal communication skills to facilitate effective work relationships with others
- Demonstrates logic, reasoning skills, analysis, and interpretation to resolve problems
- Provides weekly status reports to Global TL&D Supervisor
- Maintains a regular and reliable physical presence to use on-site equipment and conduct in-person training consistent with the needs of the position
- Manages Firm resources responsibly
- Complies with and understands Firm operation, policies, and procedures
- Performs other related duties as assigned
Qualifications
- Provides global training in accordance with the needs of the Firm
- Provides customized training in accordance with specific needs of individuals or groups
- Provides application support for local and Citrix-based applications as assigned
- Provides mobile device configuration support, and end user training
- Provides escalation support for tickets from technology support analysts as assigned
- Knowledge of and maintains Firm operation, policies, and procedures in relation to computer technology
- Broad and thorough knowledge of computer hardware and diagnostic techniques
- Able to adapt to different situations, and can cover activities ranging from basic first-line support to assisting with global projects and communications to management
- Assists with administrative responsibilities for internal applications
- Direct experience in providing technology training
- Working knowledge of hardware and software used for building security systems
- Demonstrated experience in providing high-level customer support
- Knowledge of relevant firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems
- Consistent demonstration of advanced presentation skills and preparedness
- Demonstrates close attention to detail
- Ability to handle multiple projects and shifting priorities
- Ability to handle sensitive matters and maintain confidentiality
- Ability to organize and prioritize work
- Ability to work well in a demanding and fast-paced environment
- Must be able to operate independently as well as effectively within a team and understand when to escalate issues
- Flexibility to travel
- Flexibility to adjust hours and work the hours necessary to meet operating and business needs
Education and Experience
- Bachelor's Degree in a technical major or equivalent work experience
- Minimum of five years of experience working in technology support with increased responsibilities
Culture & Life at Skadden
What makes Skadden special is our people and the culture, community, and spirit of collaboration we have created. We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do. We know that inclusion and drawing on the strength of a wide spectrum of talent only make us better and is vital to the firm's success. Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and business services professionals. Benefits The overall well-being of our team is important to us. We offer generous benefits to help you achieve wellness in all areas of your life.
- Competitive salaries and year-end discretionary bonuses.
- Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
- Generous paid time off.
- Paid leave options, including parental.
- In-classroom, remote, and on-demand learning and professional development opportunities.
- Robust well-being classes and programs.
- Opportunities to give back and make an impact in local communities.
For further details, please visit: https://www.skadden.com/careers/staff/employee-benefits The starting base salary for this position is expected to be within the range listed under Salary Details. Actual salary will be determined based on skills, experience (to the extent relevant) and other-job related factors, consistent with applicable law. Salary Details $105,000 - $115,000
EEO Statement Skadden is an Equal Opportunity Employer. It does not discriminate against applicants or employees based on any legally impermissible factor including, but not limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking. Applicants who require an accommodation during the application process should contact Alex Taylor at (212) 735-2176. Skadden Equal Employment Opportunity Policy Skadden Equal Employment Opportunity Policy Applicants Have Rights Under Federal Employment Law Applicants Have Rights Under Federal Employment Law In accordance with the Transparency in Coverage Rule, click here to review machine-readable files made available by UnitedHealthcare: Transparency in Coverage
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Skadden, Arps, Slate, Meagher & Flom LLP
$105,000 - $115,000
paid time off, 401(k)
Feb 02, 2026