Principal Trainer Specialist

Do you envision finding a meaningful role with an inclusive and compassionate team? At Children's Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

Children's Mercy is in the heart of Kansas City - a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children's health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.

The Principal Trainer Specialist plays a critical role in the successful implementation and ongoing optimization of the Epic electronic health record (EHR) system and related systems. This position is responsible for designing, developing, and delivering comprehensive training programs and materials tailored to a wide range of end-users, including clinical and administrative staff. Training content may include instructor-led curricula, e-learning modules, quick reference guides, and other instructional resources that support user proficiency and confidence in navigating Epic applications. The Principal Trainer Specialist collaborates closely with Senior Principal Trainers, Credentialed Trainers, Clinical Informatics, IT teams, and operational stakeholders to ensure training materials are aligned with organizational workflows, clinical best practices, and system functionality. This role also contributes to curriculum updates, training strategy development, and performance evaluation to continuously improve the effectiveness of education for Epic and related systems across the organization.

Note: Due to the nature of this role, incumbent may work hours other than daytime, Mon-Fri.

At Children's Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

Additionally, it's important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children's Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

Designs and develops comprehensive curriculum and training programs that effectively enhance the skills, knowledge, and confidence of end-users in utilizing Epic and related applications. This includes creating structured learning pathways tailored to various roles and departments, incorporating adult learning principles, and leveraging multiple delivery formats such as instructor-led sessions, virtual training, e-learning modules, and hands-on simulations. The Principal Trainer Specialist ensures that all training content is aligned with organizational workflows, Epic system functionality, and clinical best practices to support operational efficiency and high-quality patient care.
• Serves as a subject matter expert with advanced knowledge of Epic and related applications to support the creation, configuration, and ongoing maintenance of the Epic master training environment (MST) ensuring alignment with production system changes and training needs. This role ensures that the training environment accurately reflects current system functionality and organizational workflows, enabling effective and realistic end-user education.
• Partners with operational leaders and cross-functional teams to ensure training effectively aligns with clinical workflows. Plays a key role in bridging the gap between system functionality and real-world practice, ensuring that training content supports safe, efficient, and user-friendly application of Epic tools and related applications.
• Proactively engages in organizational education initiatives, department meetings, and professional committees to support continuous learning and improvement in Epic training and system adoption. Contributes to a culture of knowledge-sharing and professional growth, ensuring training practices remain current, effective, and aligned with industry standards.

• Bachelor's Degree Preferred and 1-2 years' experience in a healthcare, IT, or training setting with computer knowledge. Previous work with EHR systems, particularly Epic, is preferred. OR
• Associate's Degree and 3-5 years' experience in a healthcare, IT, or training setting with computer knowledge. Previous work with EHR systems, particularly Epic, is preferred.
• High School diploma, or equivalent, and 5-7 years' experience accepted in lieu of a degree. Work experience in a healthcare, IT or training setting with computer knowledge. Previous work with EHR systems, particularly Epic, is preferred as a Principal Trainer.
  • At least one application-specific Epic certification relevant to the department (determined by role leadership) Required within 120 days of hire. Must complete Epic certification training if not already Epic certified in the most recent version of the Epic EHR product. Tracked by department leadership. Required

The benefits plans at Children's Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

Our pay ranges are market competitive. The pay range for this job begins at $39.59/hr, but your salaried offer will be determined based upon your education and experience.

This is an intermittent remote position, which means that the person hired will work with his or her manager to determine a schedule that includes both at home and on-site hours at a Children's Mercy location. The incumbent must live in the Kansas City metro area.

Children's Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation are all factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children's Mercy is smoke and tobacco free.

CM is committed to creating a workforce that supports the diverse backgrounds of our patients and families. We know that our greatest strengths come from the people who make up our team, so we hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.

If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, and beliefs.