New

Customer Service Representative

TEKsystems
$20.40 / hr
life insurance, sick time, 401(k), retirement plan
United States, North Carolina, Cary
Jan 24, 2026
Job Title: Customer Service Representative Pay Rate: $20.40 per hour Work Setup: Onsite (Contract-to-Hire) Location: 11800 Weston Parkway, Cary, North Carolina, 27513, United States Work Arrangement: Training will be conducted onsite for the first 90 days. A hybrid schedule may be offered afterward, contingent upon performance and attendance. Work Schedule: Monday - Friday, 11:30 AM to 8:00 PM, with a rotating Saturday shift from 9:00 AM to 6:00 PM every 6-8 weeks. When working Saturday, the scheduled day off will be either Tuesday, Wednesday, Thursday, or Friday. Key Responsibilities: Customer Service Representatives will serve as the primary point of contact for inbound calls, addressing non-clinical customer inquiries such as prescription status updates and financial information. Responsibilities include managing inbound and outbound calls to schedule medication deliveries and payments, ensuring accurate profile updates for timely distribution. Representatives will respond directly to customer questions or route calls to the appropriate team to ensure prompt resolution and high customer satisfaction. Additional responsibilities include documenting clear and concise progress notes to support workflow visibility, utilizing the management information system to assist customers with refill needs, prescription status, insurance verification, and invoice requests. Representatives will address patient concerns during refill scheduling and escalate to pharmacists or nurses when clinical support is required. They will also identify and report Adverse Events (AEs) and Product Complaints (PCs) to clinical staff to support patient safety. Other duties may be assigned depending on team or program needs. Experience Level Entry Level Job Type & LocationThis is a Contract to Hire position based out of Cary, NC. Pay and BenefitsThe pay range for this position is $20.40 - $20.40/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Cary,NC. Application DeadlineThis position is anticipated to close on Jan 30, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.