Kitchen, Bath & Lighting Store Sales Design Consultant

Overview
The Sales Design Consultant I position aims to achieve annual sales targets by exceptional customer service, understanding project needs, managing the sales process, tracking orders, and ensuring customer satisfaction. Reporting to the Store Manager, the Sales Design Consultant will have daily interaction with customers, contractors and distributors. Responsibilities include addressing basic issues, escalating complex ones, participating in training, maintaining a tidy showroom, and assisting with store tasks as directed by the Store Manager. This position is deeply focused on achieving sales outcomes and providing best in class customer service.

Drive sales to meet and exceed sales targets set by Store Manager; minimum of $350,000 invoiced sales annually.
* Ensure that each customer receives outstanding service by providing:
o a customer friendly and a professional environment
o greeting and acknowledging every customer
o determining scope and factors affecting their project including budget, style preference, layout and function
o maintaining professional standards at all times during the customer's experience
* Administer sales process to ensure timely and accurate completion of all sales:
o Conduct and document daily follow-up on outstanding quotes
o Process quotes and sales paperwork
o Contact vendors and shippers to track orders for customers and ensure quality service
o Follow-up on sales to ensure customer satisfaction and service
* Handles basic issues and problems, and escalate more complex issues to the Store Manager or more senior Sales Design Consultants
* Participate in trainings through internal resources and vendor programs in person or online to continue to develop basic sales skills and product knowledge
* Help to maintain a well-organized, aesthetically pleasing environment within the showroom
* Assist with normal store maintenance tasks (inventory, display maintenance, literature library, etc.)
* Other duties/responsibilities as assigned by the Store Manager
Other Job Functions
* Drive discussions with Store Manager to analyze and drive sales growth through proficiency in sale metrics and business drivers (close rate, margin, etc.)
* Develop repeat sales, new relationships and future business opportunities with trade relationships
* Develop a diverse knowledge of all product lines and/or become product line expert
* Entry level job site visits and contractor outreach and visits
Job Requirements
* 1-3 years of relevant sales or industry specific experience preferred.
* Undergraduate/trade school/design education completed or in progress preferred OR the ability to demonstrate hands-on learning through experience. Interior design degree not required
* Must be able to work a flexible schedule, including retail hours, and occasional evening hours for events
* Highly personable, skilled at interacting with clients and prospects at a variety of knowledge and comfort levels
* Ability to handle fast-paced and changing environment
* Computer knowledge and skills with the ability to learn First Supply LLC's business system
* Ability to effectively communicate
* Ability to read, speak, understand and write English
* Ability to add, subtract, multiply and divide all units of measure

* Attendance on a regular and consistent basis
* Satisfactory score on the Caliper Assessment
* Valid driver's license and a driving record which meets underwriting standards
o Ability to be bonded as defined by First Supply Group's fidelity bond insurance carrier
o Reliable vehicle with insurance at required level
* Proficiency in 20-20 is a plus

Behavioral Competencies
* Strong Sales Ability/Persuasiveness

* Communication
* Contributing to Team Success
* Customer Focus
* Leading Through Company Vision and Values (People, Performance & Relationships)
* Ability to Manage Time and Workload
* Navigating Within the Organizations Softwares, Policies and Procedures

Physical Requirements
* Strenuousness Rating: Sedentary
* Frequent standing, walking and sitting
* Frequent talking and hearing
* Constant use of near and far vision
* Constant use of keyboard
* Occasional reaching, pulling and crouching

* Ability to Travel to and from On Site Customer Appointments

Job Location and Exposures

* Activities occur mainly inside but on site visits for measures and customer appointments are required on occassion

Equipment Used
* Computer, mouse and standard keyboard
* Standard Office equipment
* Telephone

* Softwares and Programs

First Supply, family-owned and operated for over 128 years, offers its employees a great benefits package including; medical, dental, vision, 401(k) with company match, PTO, company paid holidays, on demand pay, education assistance, adoption assistance, and more!

About Gerhard's/First Supply

Gerhard's, owned and operated by First Supply, is the largest and most versatile kitchen and bath store in the upper Midwest. We offer a huge variety of kitchen and bath choices from contemporary to traditional styles, along with service you won't find anywhere else. Visitors to Gerhard's will view complete kitchen and bath suites, many of them working models. In addition to kitchen and bath accessories many specially featured products are available such as cabinetry, countertops, tankless water heaters and central vacuum systems to name a few. All product offerings include a vast selection of eco-friendly options.

First Supply is a leading main channel wholesale distributor providing industrial customers and building contractors with an extensive line of products and services. First Supply features manufacturer product lines in the plumbing, heating, air conditioning, builder, waterworks, pump/well & septic, industrial and municipal markets. Headquartered in Madison, Wisconsin, First Supply has more than 700 employees in 29 operating facilities serving Wisconsin, Minnesota, Iowa, Illinois and Michigan UP. The company has over $100 million in inventory and over $400 million in annual sales.

First Supply LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.