Security Officer - Lobby Desk

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Federal Lobby Desk in Houston, TX, you will serve and safeguard clients in a range of industries such as Government, and more. As a Front Desk Officer with Allied Universal at a government location, you will be the first point of contact, greeting visitors, managing access, and verifying credentials while maintaining clear logs and professional communication. You will help to deter security-related concerns by staying visible, responding to questions, and coordinating with site personnel. You will bring integrity and a people-first mindset to a role powered by teamwork, reliability, agility, and innovation.

Position Type: Full Time

Pay Rate: $16.38 / Hour

Job Schedule:

Why Join Us:

Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service to visitors, employees, and contractors at a government location by following post orders, site-specific policies, and access control procedures.
• Staff the front desk in a professional, service-focused manner while helping to deter unauthorized access through check-in protocols, visitor identification review, and credential verification.
• Monitor lobby activity, CCTV, alarms, radios, and other security-related systems and/or communications, reporting unusual conditions per site procedures.
• Respond to incidents and critical situations in a calm, problem-solving manner, including coordinating with on-site staff and/or public emergency services as directed by post orders.
• Issue visitor badges and manage visitor logs, keys, and other controlled items per site policy, maintaining accurate documentation and chain-of-custody records.
• Screen and direct visitors to the appropriate departments, assisting with wayfinding and maintaining orderly lobby operations consistent with facility rules.
• Complete shift reports and incident documentation, including notifications to supervision and/or client representatives as required.
• Support emergency response activities at the front desk, such as initiating notifications, controlling access points, and assisting with accountability procedures per site plan.
• Perform administrative front desk tasks tied to security-related operations, such as answering phones, routing calls, and handling deliveries per facility requirements.

Minimum Requirements:

• - Have at least 6+ months of security experience.
• - CPR and/or First Aid certification is preferred and may be completed post hire.
• - Be comfortable using a computer or tablet, preferred.
• - X-Ray screening experience is preferred.
• - Customer service experience is preferred.
• - Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• - Possess a high school diploma or equivalent.
• - As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• - Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• - As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• - Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• - A valid driver's license will be required for driving positions only.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.