Team Lead - Epic Resolute (Hospital Billing)

POSITION SUMMARY:

This role supervises a team of four analysts supporting the Epic Hospital Billing application, ensuring reliable day-to-day operations, timely issue resolution, and strong collaboration with vendors and internal departments. The position leads troubleshooting, production support, and system maintenance, while proactively managing user concerns and communication with stakeholders. It also serves as a Team Lead for projects, overseeing planning, execution, testing, implementation, documentation, and ongoing support using standard project management practices, along with handling additional assigned duties as needed.

Position: Team Lead - Epic Resolute (Hospital Billing)

Department: Revenue Business Systems

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

Provides supervision of a team of 4 analysts that provide day to day support of the Epic Hospital Billing application:

• Ensuring that support procedures are clearly documented and kept up to date
• Developing support practices that support high availability of systems while maximizing the capabilities of the system
• Providing on-call support if needed.
• Ability to identify, triage and resolve issues
• Performing routine system maintenance activities
• Maintaining good working relationship with vendors and vendor support personnel
• Collaborating with assigned departments to integrate ITS support work with efforts provided by local departments
• Facilitates resolution of application issues, user concerns or production support issues in a proactive manner.
• Manage the relationship between technical teams and departmental owners, outside vendors or service providers to assist in communicating production issues. Update ITS management as needed.
• Lead the troubleshooting efforts to identify production problems, develop corrective action approach, testing and implementation of that approach with the appropriate user involvement.
• Coordinate the development of systems or manual workarounds in the various business areas.
• Present solutions to ITS management and document issue resolution.
• Provide ongoing communication until resolution is reached

Plans, manages and over-sees projects as the Team Lead, utilizing recognized project management methodology including activities such as:

• Development of a project summary including identification of scope and objectives
• Management and status reporting tools
• Feasibility and cost benefit studies
• Requirements definition (functional and/or technical)
• System testing/quality assurance
• Training
• Implementation
• Post-implementation/on-going support
• Project administrative activities
• Documentation

Performs other duties as assigned or as necessary.

EDUCATION:

Associate's degree in Computer Science, Information Management or related field (or equivalent combination of formal education and experience). Bachelor's degree preferred.

At least five years of information systems experience as a senior clinical/business analyst or project manager required.

CERTIFICATION:

At least 1 EPIC Certification required, HB preferred

Compensation Range:

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

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