Senior Manager, Collections

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Iselin, Wood Ave

Division:Air & Sea
Job Posting Title: Senior Manager, Collections
Time Type: Full Time

Role Description - Senior Manager, Collection

Senior Manager, Collection is responsible for leading and optimizing the collections function for the assigned portfolio, ensuring timely and effective recovery of receivables, minimizing credit risk, and supporting sustainable cash flow. The role combines strategic ownership with hands-on operational leadership, driving efficient processes, strong regulatory compliance, and a balanced, customer-focused approach.

Key Accountabilities

• Own and drive the end-to-end collections strategy, including early, mid, and late-stage collections
• Lead, develop, and performance-manage the collections team to achieve agreed targets
• Ensure full compliance with relevant laws, regulations, and internal governance standards
• Establish clear policies, procedures, and escalation frameworks for collections activities
• Manage complex, high-risk, or escalated cases when required
• Collaborate closely with Business, Credit and Legal to align objectives and processes
• Use data and insights to continuously improve collection strategies and customer treatment
• Prepare and present regular performance, risk, and improvement reports to senior stakeholders

Skills and Experience

• Solid experience in collections, or receivables management
• Proven leadership experience with the ability to coach and develop teams
• Strong understanding of regulatory and compliance requirements related to collections
• Analytical mindset with the ability to translate data into actionable decisions
• Excellent communication and negotiation skills

Key Competencies

• Strategic and operational leadership
• Commercial and risk-aware decision-making
• Customer-centric mindset balanced with firm credit control
• Structured, data-driven approach to problem-solving
• High level of integrity and professionalism

Systems & Tools Expertise

The Collection Manager is expected to be highly proficient in and comfortable working across multiple systems, such as ERP, Data & Reporting Tools and Third-Party Agency Portals.

The role requires the ability to quickly learn new systems, drive system improvements, and translate system data into actionable insights.

Qualifications and Experience

• Bachelor's degree in Finance, Business Administration, Economics, or a related field
• Proven experience in collections, credit management, or accounts receivable
• Previous leadership or people management experience
• Strong understanding of collection laws and regulatory requirements
• Excellent communication, negotiation, and problem-solving skills
• Strong analytical skills with the ability to interpret financial data
• Proficiency in MS Office and collection/CRM systems

Personal Attributes

• Results-oriented with a strong sense of accountability
• Customer-focused with a balanced approach to risk and recovery
• Strong leadership and coaching skills
• High integrity and professionalism
• Ability to work under pressure and manage competing priorities

For this position, the expected base pay range is $115,000 - $140,000 annually. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.

DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families.Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage.

Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which providescompanymatching contributions of up to 5%.

To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and divisionin accordance withstate or local laws

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.