Collection Specialist II

This position is responsible for managing an assigned portfolio of accounts and loans by executing effective collection strategies with a goal of reducing delinquency rates and minimizing financial losses.

Perform collection activities on simple to moderately complex consumer or commercial accounts/loans, with moderate supervision.
• Conduct inbound and outbound collection calls utilizing a predictive dialer, preview or other technology.
• Negotiate payment arrangements for delinquent accounts and document all interactions accurately in accordance with departmental procedures.
• Assist in resolving difficult collection problems such as payment disputes, alternative payment arrangements, and extensions.
• Identify problematic accounts/loans, escalate concerns to management and contribute to determining appropriate actions.
• Conduct skip tracing and work other specialty queues when assigned.
• Perform additional duties as assigned.

• High School Diploma
• Knowledge and understanding of collection industry standards of practice including a working knowledge of privacy and fair debt collection regulations, bankruptcy, repossession, including replevins, foreclosure and other consumer credit laws affecting collection of debt
• General knowledge of the lending process from point of application to note documentation
• Familiarity with credit bureau information and other sources of consumer reporting
• Strong communication and interpersonal skills
• Effective organizational and analytical skills
• Sound judgment and decision-making skills
• Strong negotiating and collaboration skills
• Strong PC skills

Preferred:

• Two years of collection experience working with similar consumer, mortgage or commercial products preferred
• Two-year college degree preferred

Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.