Product Owner

This position is Hybrid in Downtown, Houston. You must be able to get on site 4 days per week.

We are seeking a technically grounded Product Owner to lead the transformation of our Contact Center. You will drive the strategy for two critical verticals: Omnichannel/Self-Service (building new personalized marketing analytics systems) and Containment (integrating Conversational AI into existing brownfield IVR architectures).

Must-Have Qualifications:

• Technical Background (STEM & PO): Bachelor's degree in a STEM field (Science, Technology, Engineering, Math). You must have the technical aptitude to understand complex architecture.
• Proven Delivery Record: You must have experience standing up multiple large-scale applications or user systems that work for end-users.
• Engineering to Product Pivot: Ideally, you started your career as an Engineer/Developer and transitioned into a Product Owner role. You need to speak the language of developers.
• People Management: Proven experience managing people and leading technical teams (onshore/offshore).
• Communication Skills: The ability to communicate complex technical constraints to non-technical business leaders is non-negotiable.

* Drive the full product lifecycle, overseeing project management methodologies from design through delivery.

* Develop, track, and meticulously manage project budgets, plans, timelines, and scope.

* Strategically manage project resources, including procuring staff and fostering a motivated, high-performing team through coaching and advising.

* Collaborate closely with cross-functional project teams to meticulously define business requirements.

* Lead and empower development teams to deliver high-quality software solutions that precisely meet business needs.

* Design comprehensive test plans and ensure products are defect-free prior to User Acceptance Testing.

* Facilitate the User Acceptance Testing process, developing seamless rollout plans and procedures.

* Prepare and present insightful cost-benefit analyses to inform strategic decisions.

* Ensure the consistent application of appropriate systems development and project management processes.

* Deliver compelling presentations to steering committees and project sponsors, communicating progress and strategic vision.

**Must-Have Qualifications:**

Technical Stack Familiarity:

• Genesis Cloud
• Google Cloud Platform (GCP) & Microsoft Azure
• SAP CRM

Nice-to-Have Qualifications:

• AI & ML Experience: While not strictly mandatory if you have high technical aptitude, experience with Conversational AI, Large Language Models (LLMs), or AI product scaling is highly preferred.
• IVR Experience: Familiarity with Interactive Voice Response systems and "brownfield" integrations.
• MBA: Advanced business degree is a plus.

**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.