Customer Service Specialist (Bilingual-French/English)

About the Team/Role

The Customer Service Specialist primarily engages with WEX customers over the phone. In this role, you would be responsible for accurately answering customer inquiries about available products while delivering high-quality service. Additionally, you will provide guidance to customers via telephone and email.

How You'll Make an Impact

• Assist customers by answering questions, resolving issues, and providing education on services

• Answer between 40-60 inbound phone calls per day

• Navigate and effectively use 10-15 different systems simultaneously

• Multitask across multiple platforms during each call

• Deliver clear communication while providing accurate answers and solutions

• Educate customers on additional options or features accordingly

• Respond accurately to email inquiries, maintaining proper language, grammar, and spelling

• Adhere to confidentiality guidelines

• Conduct thorough research to investigate all inquiries using available reference materials

• Achieve or exceed established customer service standards and goals

• Maintain product knowledge and actively participate in ongoing departmental training and education

• Provide additional training to team members when necessary

Experience You'll Bring

• Bilingual French/English speaking required

• Proficiency with computers is required

• Access to high-speed internet via ethernet cable is required

• Previous exposure managing a steady flow of incoming calls

• Strong customer service and/or call center background is preferred