New

Customer Service Representative - Laboratory Inpatient/ STAT

MultiCare Health System
paid time off, tuition assistance
United States, Washington, Tacoma
603 South J Street (Show on map)
Jan 20, 2026
You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve. FTE: 0.001_, Shift: Variable_, Schedule: On Call Schedule, hours dependent on departmental needs. Flexibility needed. M-F and Weekends. Variable shifts (days, evenings, nights and weekends) Position Summary The Customer Service Representative (CSR) - Lab is responsible for daily administrative functions of Laboratories Northwest ensuring a high level of customer service is provided to all and patient and department confidentiality is maintained. The incumbent provides telephone-based customer service; documents communications with clients; handles specimen transportation; performs accessioning of specimens into the data management system; provides prices, places lab orders, corrects various report and billing errors; maintains courier vehicles and dispatches couriers to clients. Requirements High School diploma or equivalent Depending on assigned area, MA-P license may be required Minimum one (1) year of experience in a laboratory setting or providing customer service support About Tacoma General Hospital MultiCare Tacoma General Hospital, in the heart of Tacoma, WA, is a 367-bed regional medical center delivering cutting-edge care. With a 24-hour Emergency Department, Level II Adult Trauma Center, advanced cardiac, neurological, orthopedic and robotic surgery, Tacoma General combines innovation with compassionate care. Home to the MultiCare Regional Cancer Center, a Family Birth Center and specialized neonatal care in partnership with Mary Bridge Children's, our collaborative, mission-driven teams offer a rewarding environment for career growth and professional excellence. About the Tacoma Community Tacoma, just 30 miles south of Seattle, blends big-city amenities with the beauty of the Pacific Northwest. From scenic waterfronts and mountain trails to vibrant arts, dining and brewery scenes, Tacoma offers something for everyone - outdoor enthusiasts, families and young professionals alike. With strong schools and universities, it's a city where you can live, work and play. Why MultiCare? Rooted in the local community - Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years Growth and education - Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in your future Well-being and support - Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared for at work and in life Living our values - Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other Belonging for all - Employee Resource Groups, inclusion initiatives and outreach programs support a workplace where every voice is valued Pacific Northwest lifestyle - Work and live where natural beauty, adventure and strong community connections are part of everyday life Pay and Benefit Expectations We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $22.97 - $33.05 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align. Associated benefit information can be viewed here.