Operational Excellence and AI Enablement Lead
 Microsoft | |
$106,400.00 - $203,600.00 / yr
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 United States, Washington, Redmond | |
 Jan 16, 2026 | |
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Overview
The Consumer Growth Engine(CGE)is a digitallycentricperformance marketing team focused on delighting customers with relevant,timely, personalized communications to help them grow excitement in getting more value out of Microsoft products and services.TheCGE isone of the largest-scale consumer marketing engines globally,utilizesplacements across Windowsand Edgeto create extensive promotions, known asin-product, reachingmore than 100+ billion impressions annually, while the email programs reach anadditionalscale of 3.5+ billion emails per year. AstheOperationalExcellence andAI EnablementLeader, you serve as the operating backbone for theinproductand email channels. Thishighimpact,highvisibilityrole builds the operating system-processes, standards, documentation, andAIenabledworkflows-that ensures these channels run predictably, efficiently, and withmaximumcustomer impact. You translate strategy into repeatable systems, drivecrossfunctionalalignment, embed AI into daily workflows, and strengthen execution reliability across Engineering, Privacy/CELA, Legal, BI/Analytics, and partner teams. You play a critical role in shaping customer journeys by applying AI and machine learning to elevate the quality, relevance, and performanceofinproductand email marketing experiences.You alsoare responsible forleading strategic tooling discussions with engineering,product teams, and compliance (legal/privacy). Microsoft's mission is to empower every person and every organization on the planet to achieve more. Asemployeeswe come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities This role translates channel strategy into a scalable operating system by designing and maintaining SOPs, workflows, templates, and SLAs that reflect customerfirst principles and CGE's mission. It leads crossfunctional governance by running intake, review, and approval workflows across Engineering, Privacy/CELA, Legal, and Data/Analytics, while maintaining clear escalation paths and a disciplined unblocked cadence. The role drives operational excellence by building and updating endtoend workflow maps for in product and email channels, establishing documentation standards, creating templates and QA processes, and leading adoption and continuous improvement of the operating model. It embeds AI into daytoday execution by identifying practical use cases-including automation, QA, prompts, and personalization, building an AI enablement toolkit, and guiding team fluency through targeted training. The role strengthens leadership visibility through operational dashboards that track reliability, throughput, blockers, and AI impact, and deliver concise operational narratives in executive forums. Qualifications Required/Minimum Qualifications: Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 3+ years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related work experience OR equivalent experience. Preferred Qualifications * 7+ years in program management, marketing operations, digital marketing, or channel operations. * Experience navigating Engineering, Privacy/CELA, Legal, and compliance workflows. *Strong communicationand crossfunctional influence skills. * Experience with lifecycle/email marketing, digital experience orchestration. * Familiarity with AIassisted workflows and marketing automation. * Proven ability to drive clarity and structure in complex environments. Integrated Marketing IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. | |