New

Veterans and Military Specialist

University of Missouri-Columbia
parental leave, paid time off, tuition assistance
United States, Missouri, Columbia
801 Conley Avenue (Show on map)
Jan 16, 2026
Hiring Department Cashier and Student Repay Job Description Summary The Veterans and Military Specialist oversees tuition and fee processes for military-affiliated students, ensuring accurate data management in federal platforms such as Enrollment Manager and Tungsten. This position coordinates invoicing for military sponsors through the third-party billing process and interprets regulations related to VA education benefits to provide guidance across the University. The role ensures that sponsored students are billed correctly, maintains comprehensive knowledge of student account operations, and delivers exceptional customer service to students and campus departments. Key Responsibilities Collaborates with campus departments to deliver a seamless customer service experience for students and military sponsors. Oversees all aspects of military-related third-party billing, including students sponsored by ROTC, the National Guard, and students utilizing military tuition assistance. Reviews sponsorship documentation, establishes sponsor records in PeopleSoft Campus Solutions, prepares invoices, processes payments, and manages collections on delinquent accounts. Utilizes federal invoicing systems such as PIEE, Tungsten, ArmyIgnitED, and AIPortal, ensuring the submission of all required documentation for timely payment. Develops and maintains training materials related to veterans and military benefits for internal procedures and external system use. Acts as a liaison between the financial aid office, MU Veterans Center, students, and the VA to ensure VA debts are resolved accurately and promptly. Provides backup support for other third-party billing processes and assists with inbound customer service (phones, tickets, and walk-ins) during peak periods. As with all positions, involvement with other duties and responsibilities may be expected to support the mission and priorities of the University of Missouri. Shift Monday-Friday; 8am-5pm Minimum Qualifications An Associate's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary Preferred Qualifications Highly organized, adaptable, and eager to learn. Previous experience with veterans' education benefits strongly preferred. Ability to quickly assimilate new technology and/or applications. Strong attention to detail, analytic skills, and problem-solving abilities. Must be able to effectively handle competing priorities and work independently and as a collaborative team member. Fluent in MS Office Suite. Anticipated Hiring Range Salary Range: $19.50-$21.50 hourly Grade: GGS-007 University Title: Business Support Specialist II Internal applicants can determine their University title by accessing the Talent Profile tile in myHR. Other Information MU Division of Finance has overall responsibility for creating a financial environment on campus that meets our fiduciary responsibilities, demonstrates stewardship, and meets all our regulatory requirements. The Cashiers Office is responsible for managing student finances and consists of accounts receivable, cash management, refund processing, sponsor billing, and student loan repayment. The Cashiers Office team is committed to excellence in providing financial services to students and the Mizzou community. We have made it our goal to provide these services in the most efficient, friendly, effective, and customer-oriented fashion possible. Benefit Eligibility This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits. Equal Employment Opportunity The University of Missouri is an Equal Opportunity Employer. To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.