New

Business Support Specialist Sr.

University of Missouri-Columbia
parental leave, paid time off
United States, Missouri, Columbia
801 Conley Avenue (Show on map)
Jan 16, 2026
Hiring Department Cashier and Student Repay Job Description Key Responsibilities Communication & Customer Service Serve as the primary liaison for students, sponsors, university departments, and financial aid regarding third-party billing. Provide clear guidance on requirements, documentation, and billing timelines. Respond to questions related to invoices, authorizations, charges, and payment status. Third-Party Operations Oversight - Provide daily direction and monitor the work performance of the third-party billing team. Support staff with problem-solving, escalations, and processing decisions. Provide training for new and current employees who oversee third-party tasks. Contribute to training materials and communications. Assist with system testing for updates and enhancements as needed. Third-Party Billing Administration Establish and maintain third-party sponsor accounts in the student information system (myZou). Review eligibility documentation and authorizations each semester. Generate accurate third-party invoices within established timeframes. Apply sponsor credits, waivers, and contract billing authorizations to student accounts. Collaborate with the International Center to add or remove applicable Sponsor Student Fees. Account Reconciliation & Payment Processing Track outstanding balances and follow up on unpaid invoices. Reconcile sponsor payments to billed amounts and resolve discrepancies. Monitor aging reports and communicate issues to sponsors or students. Process adjustments and corrections in a timely manner. Review the weekly unclaimed wire report for pending third-party payments, claim appropriate items, deposit funds, and credit student accounts. Veterans & Military Billing Support (backup role) Serve as the backup to the Veterans and Military Specialist Military Invoicing: Oversee all aspects of online invoicing within five military portals (ArmyIgnitED, Tungsten, AI, Navy, and WAWF). Responsibilities include locating purchase orders, uploading invoices, and troubleshooting invoice processing issues. VA Chapter 33, Yellow Ribbon, and Returning Heroes: Support the processing of tuition and fee benefits associated with these programs in the absence of the primary specialist. As with all positions, involvement with other duties and responsibilities may be expected to support the mission and priorities of the University of Missouri. Shift Monday-Friday 8am-5pm Minimum Qualifications A Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary Preferred Qualifications Highly organized, adaptable, and eager to learn. Previous experience with student accounts in a higher education setting is strongly preferred. Demonstrated ability to quickly learn new technology and applications. Strong attention to detail, analytical skills, and problem-solving abilities. Must be able to effectively manage competing priorities and work both independently and as part of a collaborative team. Proficiency in the Microsoft Office Suite. Anticipated Hiring Range Salary Range: $23.00-$25.00 hourly Grade: 008 University Title: Senior Business Support Specialist Internal applicants can determine their University title by accessing the Talent Profile tile in myHR. Other Information The MU Division of Finance has overall responsibility for creating a financial environment on campus that meets our fiduciary responsibilities, demonstrates stewardship, and complies with all regulatory requirements. The Cashiers Office is responsible for managing student finances and includes accounts receivable, cash management, refund processing, sponsor billing, and student loan repayment. The Cashiers Office team is committed to excellence in providing financial services to students and the Mizzou community. We strive to provide these services in the most efficient, friendly, effective, and customer-oriented manner possible. Benefit Eligibility This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits. Equal Employment Opportunity The University of Missouri is an Equal Opportunity Employer. To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.